Receptionist

JR United Kingdom; Maidstone; On-site; GBP 20,000 - 30,000; Full time

Job summary

A legal firm is seeking a Receptionist and Office Co-ordinator for their Margate office. The role will involve welcoming clients, managing administrative tasks, and ensuring smooth office operations, offering valuable experience in a dynamic environment. Join a supportive team with ongoing training and generous leave benefits.

Benefits

Pension Scheme with employer contribution

Optional Benenden Health Care

Ongoing training and development

Supportive supervision from mentors

Annual appraisals and salary reviews

Bi-annual parties for Summer and Christmas

Generous annual leave package of 23 days plus bank holidays

Qualifications

• Strong communication and interpersonal skills.
• Excellent organisational skills and multitasking ability.
• Proactive, flexible, team-oriented approach.

Responsibilities

• Welcome and assist clients and visitors professionally.
• Direct inquiries and manage the reception area.
• Organise office supplies and coordinate interview room diaries.

Skills

Communication

Organisational skills

Interpersonal skills

Education

Experience in a receptionist or administrative role

Job description

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Job Title: Receptionist and Office Co-ordinator

Location: Margate Office

About the Role:

We are seeking a professional and proactive individual to join our team as a Receptionist and Office Co-ordinator. This role involves being the first point of contact for visitors, along with managing key office tasks to ensure smooth day-to-day operations. You will assist with administrative duties while overseeing certain office functions to support the team and the wider firm. This is a great opportunity to work in a dynamic environment, balancing client-facing responsibilities with essential office support tasks. The role will be based in the office 5 days per week as a result of responsibilities the role holds.

Key Responsibilities:

• Front of House Duties:

o Welcome and assist clients and visitors with professionalism and warmth.

o Manage the reception area, ensuring it remains tidy and organised.

o Direct visitors and incoming enquiries to the appropriate team or individual.

o Handle initial enquiries from potential family law clients by triaging cases to determine suitability and next steps.

o Accurately log enquiry details and forward them to the Family Team for review

o Provide occasional support for the wider firm’s adminteam during quieter reception periods, handling overflow calls and general enquiries.

o Collaborate with the wider admin team to ensure smooth coverage of reception and shared tasks.

o Manage and order office supplies, including stationery and other consumables.

o Coordinate interview room diaries and assist with appointment setups.

o Organise work-from-home rotas, adjusting for holiday and sickness.

o Coordinate the cleaners and window cleaners to ensure the office remains clean and presentable.

o Handle post and deliveries, ensuring timely distribution within the office.

What We’re Looking For:

• Strong communication and interpersonal skills, with a professional and approachable manner.

• Excellent organisational skills and the ability to manage multiple tasks effectively.

• A proactive, flexible, and team-oriented approach to work.

• Previous experience in a receptionist or administrative role is essential.

Why Join Us?

This role places you at the heart of our Margate office, supporting both the Family Team, Criminal Team and the wider office management needs. You'll gain valuable experience in a variety of client-facing and office management tasks while working in a collaborative and dynamic legal environment.

Working with us:

The salary for this position starts at the Real Living Wage and is dependent on experience.

We offer ongoing training and support to help you develop your career as part of a strong, growing multi-office team. Our offices are friendly and entirely paperless, with significant investment in modern IT systems to ensure you work efficiently.

We also offer a generous annual leave package of 23 days (plus bank holidays, Christmas, and New Year), which increases with service.

Employee Benefits with GTS:

• Pension Scheme with employer contribution

• Optional Benenden Health Care

• Ongoing training and development

• Supportive supervision from mentors

• Annual appraisals and salary reviews

• Bi-annual parties for Summer and Christmas