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Receptionist

Riverside

London

On-site

GBP 28,000

Full time

4 days ago

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Job summary

Join Riverside as a Receptionist and contribute to our mission of revitalizing neighborhoods. You will provide essential reception services, welcoming visitors and meeting their needs in a friendly manner. This entry-level role offers competitive pay within an organization dedicated to social housing and community support.

Benefits

Competitive pay & generous pension

28 days holidays plus bank holidays

Flexible working options available

Investment in your learning and personal development

Qualifications

Experience in reception work, preferably facing a diverse section of customers.
Demonstrable ability to multi-task in a busy area.
Ability to communicate effectively and empathetically.

Responsibilities

Assist in the provision of an efficient and courteous reception service.
Meet and greet visitors, ensuring they feel welcomed.
Respond knowledgeably to enquiries from visitors, customers, and staff.

Skills

Microsoft Office

Customer service

Organisational skills

Communication

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Job Description

Job Title: Receptionist

Contract Type: Perrnanent

Salary: £27,008 per annum

Working Hours: 37.5 per week

Working Pattern: Mon - Fri : Mornings 8am - 4pm & Lates 12.30pm - 8.00pm

Location: Camden in London

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as Receptionist

In this role you will assist in the provision of an efficient and courteous reception service, also you will ensure visitors are guided into the building, offered refreshments, made comfortable and feel welcomed. the receptionist will meet and greet residents, guests, visitors and contractors to the property and supported to navigate the building in a friendly and manner, Ideally in this role will communicate effectively and empathetically with residents, relatives and staff and respond knowledgeably and confidentially to enquiries from visitors, customers, staff and contractors

About You

We are looking for someone with:

Good working knowledge of Microsoft Office
Excellent customer service skills both face to face and on the telephone
Excellent telephone manner and switchboard experience
Some experience in reception work(either paid or voluntary) preferably of dealing calmly and pleasantly with a diverse section of customers
Excellent organisational skills
Strong communication and interpersonal skills

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working With Us, You’ll Enjoy

Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

Diversity And Inclusion At Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

Principle Outputs & Responsibilities

Assist in the provision of an efficient and courteous reception service.
Ensure visitors are guided into the building, offered refreshments, made comfortable and feel welcomed.
Meet and greet residents, guests, visitors and contractors to the property and supported to navigate the building in a friendly and manner
Communicate effectively and empathetically with residents, relatives and staff
Respond knowledgeably and confidentially to enquiries from visitors, customers, staff and contractors
Meet the demands of internal and external customers effectively and to a high standard
Support the General Manager ensuring H & S compliance, and general admin duties such as staff meals
Attend meetings and take minutes when required
Maintain a detailed and accurate enquiries log of potential customers and their Next of kin,
Keep a log of visitors to the building
Maintain a detailed and accurate log of keys and fob
Maintain and update stocks of literature and digital displays in reception and communal areas, ensuring that the areas are tidy and welcoming at all times
Assist with the ordering and management uniforms, stationary and PPE as required
Manage Guest suite bookings and ensuring the suite is cleaned and ready for occupation
Engage with Housing, Facilities, and the care and support team to assist in the day to day management of customers, visitors and the buildijng
Compliant with requirements of Health and safety, and ARCO

Essential Knowledge, Skills And Experience

Good working knowledge of Microsoft Office
Excellent customer service skills both face to face and on the telephone
Excellent telephone manner and switchboard experience
Some experience in reception work(either paid or voluntary) preferably of dealing calmly and pleasantly with a diverse section of customers
Excellent organisational skills
Strong communication and interpersonal skills
Demonstrable ability to multi-task in a busy area
Ability to work as part of a team and on own initiative
Ability to keep calm during busy periods
Empathetic, caring and understanding of the issues that can impact on the daily lives of older people

Desirable Knowledge, Skills And Experience

Knowledge of the Housing Sector and One Housing activities.
Knowledge and understanding of Dementia
Knowledge of CQC and Senior Living

Decision Making Accountability

Day to day running of reception area
Visitor logs
Ensuring all marketing materials and information is ARCO compliant
Ensuring staff office(s) and staff kitchens are well stocked and maintained
Maintain staff records such as emergency contact details
Ensuring property H & S records are well maintained and up to date (such as the ‘emergency grab pack)

Other Duties

Ensure that responsibilities for Health and Safety are properly understood and discharged as defined in One Housing’s Health & Safety Policy and that Health & Safety concerns are promptly and clearly communicated to the appropriate people.
Comply fully with One Housing’s policies and procedures
Comply with the Equal Opportunity Policy and Diversity Policy
Comply with the data protection
Carry out any other reasonable duties as required

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our ways of working

Commitment to Diversity

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