Receptionist

Bespoke Hotels; Llandudno; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Receptionist to join their dynamic team. In this role, you will be the first point of contact for guests, ensuring a welcoming atmosphere and exceptional service. Your responsibilities will include managing check-in and check-out processes, maximizing room revenues, and addressing guest inquiries and complaints. This position offers an opportunity to thrive in a vibrant environment where your contributions will directly impact guest experiences. If you possess strong communication and organizational skills and are passionate about hospitality, this role is perfect for you.

Qualifications

• At least one year’s experience in a similar position is essential.
• Ability to prioritize tasks and work in a fast-paced environment.

Responsibilities

• Maximize room revenues and provide efficient service for guest satisfaction.
• Handle guest check-in and check-out procedures according to company standards.
• Resolve customer complaints promptly and courteously.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Decision Making

Tools

Phone System

Computer System

Job description

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

The Role

We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist.

As a Receptionist, you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.

The ideal candidate would possess outstanding communication and organisation skills and have the ability to prioritise tasks. At least one year’s experience in a similar position is essential.

Key Responsibilities Of The Role

1. To be familiar with the day’s business, including arrivals, departures, and special requests.
2. Deal with guests promptly upon arrival and departure, as per Company Standards for check-in and out procedures.
3. To have a good understanding of the guests’ requirements when they are checking in or out.
4. To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
5. Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
6. Keeping the team up to date by attending the daily meetings.
7. Maximise sales through up-selling, using incentives and promotions.
8. Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently.
9. Ensure prompt resolution of customer complaints.
10. Professionally and competently operate the telephone system in line with both operating and Company Standards.

Requirements Of The Role

1. To have worked in a hotel or with people in a customer-related role.
2. Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
3. To be able to make decisions in a fast-paced environment and to enjoy it.
4. To be able to communicate well with each other and guests.
5. Be able to use a phone and computer system.

Being Bespoke

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.