Receptionist

The-Qhotels-Collection-1; Leeds; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free gym membership

Golf discounts

Staff discounts

Family discounts

Training support including course fees

Learning & development

Employee Assistance Program

Refer a friend

Free parking

More benefits

Job summary

Oulton Hall Hotel, Spa & Golf Resort, part of The QHotels Collection, is seeking a welcoming front desk host to greet guests, check them in, and manage arrivals with a smile. You will handle payments and share essential information about services and local attractions.

Join our busy hotel team to ensure every guest has a memorable stay, handling enquiries with poise, and delivering outstanding service across all touchpoints.

Qualifications

• Passion for customer service.
• Have worked in a customer facing role.
• Conflict resolution experience.
• Ability to work under pressure and multi-task.
• Strong time management and organisational skills.

Responsibilities

• Greet guests and act as first point of contact on arrival.
• Check-in guests and assign rooms, process payments.
• Handle guest enquiries and resolve complaints in a friendly, professional manner.
• Perform general administrative duties to support hotel operations.

Skills

Customer service

Front desk

Cash handling

Multi-tasking

Conflict resolution

Time management

Organisational skills

Job description

Do you thrive on delivering outstanding customer service?

Are you a natural people person?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Passion for customer service
• Have worked in a customer facing role
• Conflict resolution experience
• Ability to work under pressureand multi-task
• Strong time management and organisational skills

Curious to find out more?

Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4*, 152-bedroom property. Our hotel is set in acres of woodland with a 27-hole golf course and the dining options include the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.