Receptionist

TN United Kingdom; Knowsley; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Dental Receptionist to join their team. In this role, you will be the first point of contact for patients, ensuring they feel welcomed and valued. Your strong communication and customer service skills will be essential as you manage appointments, address patient queries, and collaborate with the dental team. With opportunities for comprehensive training and a supportive work environment, this position is perfect for someone passionate about delivering exceptional patient care and eager to grow within the dental sector. Don't miss the chance to be part of a team that values your contributions and offers a rewarding career path.

Benefits

Retail discounts and deals

Annual leave increases with service

Extra day of annual leave for your Birthday

Comprehensive training

Refer a friend scheme

Qualifications

• Strong customer service skills with the ability to build rapport.
• Excellent communication skills for patient interactions.

Responsibilities

• Provide exceptional patient journeys both in person and over the phone.
• Manage diaries and ensure correct scheduling of appointments.
• Liaise with dental laboratories and supply companies.

Skills

Customer Service

Communication Skills

IT Skills

Attention to Detail

Team Player

Ability to Build Rapport

Organizational Skills

Resilience

Tools

SOE Software

Job description

Dental Receptionist
Prescot House Dental, Prescot
Full Time Monday-Friday

(would consider part time 2 days per week working Thursdays and Fridays)

• Tiered salary based on experience and skills
• Retail discounts and deals through our easy-to-use app
• Annual leave that increases with length of service
• Extra day of annual leave for your Birthday!
• Comprehensive training (including online and in-person courses)
• Refer a friend scheme

As a Receptionist, you are at the heart of your practice. You are the first point of contact for every customer, welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.

You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator, able to talk clearly and calmly with every patient both in person and over the phone. You’ll handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow-ups.

Key responsibilities:

• Providing an exceptional patient journey both in person and over the phone
• Managing the diaries and making sure that the time is filled correctly
• Working with the team to understand the full range of NHS and Private treatment options available within the practice
• Completing relevant forms for NHS and private schemes within a specified timescale
• Taking payments and chasing outstanding patient debt
• Liaising with dental laboratories, supply companies, and other organisations

Key skills and experience:

• Ability to easily build rapport and work to a high level of customer service
• Ability and passion to build your knowledge of treatment options within the dental sector – becoming an expert on what your practice has to offer!
• Passionate about driving the success of the practice by seizing opportunities
• Able to follow processes and work in a structured and organised way
• Comfortable working to practice KPIs (call answer rate, data capture, and rebooking)
• IT skills with the ability to learn SOE software
• Positive nature - Able to show resilience and always work in a composed manner
• Strong attention to detail
• An excellent team player

If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.