Receptionist

TN United Kingdom; Hoddesdon; On-site; GBP 23,000; Full time

Job summary

An established industry player is seeking a Customer Experience Assistant to enhance customer interactions at their innovative Centre. This role involves welcoming guests, managing inquiries, and supporting event planning. With a focus on providing an exceptional customer experience, you will thrive in a friendly and dynamic environment. If you are enthusiastic, organized, and enjoy variety in your work, this is an exciting opportunity to join a proactive team and contribute to a vibrant community. Don't miss your chance to make a positive impact in a role that promises growth and engagement.

Benefits

Pension

Life Assurance

Private Medical Insurance

Dental Insurance

Friendly Working Environment

Career Progression Opportunities

Qualifications

• Friendly and enthusiastic individual with excellent communication skills.
• Proactive and customer-oriented with strong organizational abilities.

Responsibilities

• Welcome customers and manage keys and passes at reception.
• Handle inquiries via phone, email, and in-person.
• Support event planning and maintain cleanliness in community areas.

Skills

Customer Service

Communication Skills

Organizational Skills

Job description

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Customer Experience Assistant/ Receptionist.

Office based Full time - Hoddesdon 08:30-17:00

Salary £23,

• Pension
• Life assurance
• Private medical and dental insurance.
• Friendly and flexible working environment.
• Opportunities for career progression.

Our Client & a bit about the role!

Are you a friendly and enthusiastic individual with excellent communication and organisational skills?

Do you thrive in a customer-focused environment? If so, we have an exciting opportunity for you!

As a Customer Experience Assistant (Receptionist), you will play a vital role in ensuring that our customers have the best experience at our clients innovative Centre. You will be the first and last point of contact for customers and their guests, making them feel welcome with your authentic enthusiasm and warm smile.

Our client, a leader in their facilities, is looking for a proactive and customer-oriented individual to join their dynamic team.

Do you like variety? Your responsibilities but not limited to.

• Welcome all customers, visitors, and meeting room guests with genuine enthusiasm and a friendly, professional manner.
• Manage keys and passes for customers, ensuring their activation and deactivation.
• Handle all incoming questions and requests via phone, email, or at reception.
• Book and record meeting room and event requests, arranging refreshments and support as needed.
• Support the Centre Manager with event planning and hosting.
• Monitor the meeting room agenda and act as a host for coffee mornings and external events.
• Keep social media feeds and pages up to date with exciting news and engage with the centre's online community.
• Update the organisation's website with the latest news and views.
• Maintain and monitor consumables and stationery supplies.
• Record any chargeable ad hoc services required by customers or their guests.
• Provide support to customers with various tasks, from courier arrangements to office supply orders.
• Maintain cleanliness and tidiness in the community areas of the centre.
• Assist customers with local area knowledge, recommending restaurants, bars, events, and more.

Interviews being held this week, super exciting opportunity with more to come!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.