Receptionist

TN United Kingdom; Hindhead; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Receptionist to join their luxury care home team in Hindhead. This rewarding role involves ensuring a welcoming environment for residents and visitors, managing inquiries, and supporting the administrative functions of the home. With a commitment to excellence, you'll be part of a passionate team focused on enhancing the well-being of older individuals. Enjoy a competitive salary, professional development opportunities, and a supportive workplace culture that values growth and collaboration. If you're looking for a fulfilling career that makes a genuine impact, this is the perfect opportunity for you.

Benefits

28 days holiday including Bank Holidays

Quality bonus scheme

Professional development opportunities

High street discounts

Free onsite parking

Unlimited Refer a Friend Bonus

Employee Assistance Programme

Qualifications

• Demonstrable experience in a Customer Service or Receptionist role.
• Proficient in Microsoft Office, especially Word and Excel.

Responsibilities

• Greet and direct visitors and family members to the home.
• Answer incoming telephone calls and document queries.

Skills

Customer Service Experience

Microsoft Office (Word, Excel)

Organizational Skills

Attention to Detail

Tools

Microsoft Office

Job description

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At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’ and we're recruiting for a Receptionist to help us achieve our goals.

Working as our receptionist, you will be responsible for the Reception area of the home, ensuring this is presented to a high standard at all times.

Joining us at Hindhead Place, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.

We offer our colleagues:

• Competitive salary and benefits package
• 28 days holiday (inclusive of Bank Holidays)
• Quality bonus scheme linked to CQC rating
• A supportive and collaborative working environment
• Opportunities for professional development and training
• Access to high street discounts via our mobile friendly HapiApp benefits platform
• Free onsite parking available
• Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply*
• Employee Assistance Programme, occupational health support and wellbeing services

What you'll be doing:

• Greeting and directing visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate.
• Be the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.
• Answering incoming telephone calls, ensuring calls are documented and/or redirected accordingly.

Could you be part of our team?

About you:

• Possess demonstrable experience working within a Customer Service/Receptionist and/or Administrative environment or similar role.
• Proficient in use of Microsoft Office, particularly Word and Excel.
• A caring, patient, and respectful demeanor.
• Excellent attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• To share our values and demonstrate them at all times. “Can-Do” flexible team worker, problem solver, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently.

If this sounds like you and you’re looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.

Join us at Hindhead's most stunning care home

Hindhead Place is a luxurious care home in Hindhead, part of the award-winning Hamberley Care Homes offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house where we screen classic films to the on-site luxury spa offering hairdressing, manicures and relaxing therapies everything has been designed and finished with the care and attention you would expect from a 5-star hotel.

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!