Receptionist

TN United Kingdom; Henlow; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking company as the first point of contact for guests, ensuring a welcoming experience and managing inquiries related to spa days and memberships. This role involves greeting guests, handling transactions, and supporting the wider team in maximizing guest satisfaction. You'll enjoy a range of benefits that enhance your wellbeing, including discounted stays and complimentary spa days. If you're passionate about hospitality and eager to contribute to a vibrant community, this position is perfect for you.

Benefits

Health, Wellness, and Wellbeing incentives

Champneys experiences (overnight stays or spa days)

App technology for essential forms

In-house social media for the Champneys community

Colleague events and rewards

Discounted stays for you, friends, and family

Complimentary Spa Day after probation

50% discount on Champneys products

Discounts on partner brands Elemis and Clarins

Discounted health club memberships

Qualifications

• Proactive attitude with a focus on guest satisfaction.
• Ability to handle financial transactions securely.
• Knowledge of wellness and spa services.

Responsibilities

• Greet guests warmly and manage check-in processes.
• Ensure client accounts are settled upon checkout.
• Monitor safety and guest satisfaction during stays.

Skills

Customer Service

Communication Skills

Attention to Detail

Financial Transactions Handling

Job description

Contract: Full Time
Salary: £10.00- £12.21 per hour depending on age

Role Objective

To be the first point of contact for all questions and queries related to guest stays, spa days, club memberships, or other general inquiries. Demonstrating a proactive attitude, you will serve as a source of information for guests and colleagues. Your knowledge of daily activities, guest numbers, and availability will support the wider team in maximising utilisation.

This role supports functions such as Spa, Wellbeing & Fitness, Main Reception, and management by providing guest data and information.

Some Responsibilities include

• Greeting guests warmly and ensuring a smooth check-in process, including registration, offering tours when appropriate, and explaining the welcome pack.
• Handling financial transactions correctly and in line with GDPR, providing receipts, and maintaining records securely.
• Ensuring all client accounts are settled upon checkout, maintaining robe controls, and checking guest satisfaction. Addressing any feedback appropriately.
• Monitoring CCTV for safety in pool and other areas.
• Monitoring headcounts hourly to prevent exceeding maximum bather load.
• Supporting with pool tests if trained, in the absence of the fitness or maintenance team.
• Leading or supporting guest walks when applicable.
• Closing open folios and settling classes in the system.
• Upselling additional services and managing yield through columns.
• Assisting with scheduling spa staff and services.
• Managing pre-bookings and bookings for spa services, ensuring accurate billing.
• Maintaining knowledge of all packages and services.
• Promoting promotional offers and supporting sales targets.

As part of our iconic wellbeing brand, you will enjoy benefits aligned with our vision to enhance your happiness and health.

Benefits include:

• Health, Wellness, and Wellbeing incentives
• Champneys experiences (overnight stays or spa days)
• App technology for essential forms
• In-house social media for the Champneys community
• Colleague events and rewards
• Discounted stays for you, friends, and family
• Complimentary Spa Day after probation
• 50% discount on Champneys products
• Discounts on partner brands Elemis and Clarins
• Discounted health club memberships