Receptionist

COSMO; Gloucester; On-site; GBP 21,000 - 25,000; Full time

Job summary

COSMO Gloucester is seeking a Front of House Receptionist to manage the reception area, answer calls and emails, and handle reservations, ensuring guests are welcomed and seated promptly. The role requires a polished appearance and professional communication as you interact with guests and colleagues throughout service.

You will support the FOH team with opening and closing duties, maintain high standards of service, and coordinate with colleagues to resolve guest inquiries, bookings, and

Qualifications

• Basic PC knowledge and familiarity with electronic equipment.
• Clear and effective communication and time management.
• Strong spoken and written English for guest interaction.
• Excellent customer satisfaction mindset.

Responsibilities

• Be professional and presentable at all times.
• Greets and seats guests accordingly.
• Perform daily opening and closing duties accordingly.
• Provide standardize and basic restaurant services to guests by face to face or over the phone.
• Be polite and helpful while greeting the customers at the reception.
• Use professionalism while speaking with guests over the phone to answer queries/take bookings.
• Take roaster to maintain the cleanness of the washroom and top-up all supplies to their par stock.
• Report to management on duty if any further inquiry or complaint receives from customers which needs immediate attention for feedback.
• Demonstrate a strong team-working spirit by supporting colleagues and ensuring smooth operation of the restaurant.
• Ensure pagers are charged at all times.
• Administer all reservations, cancellations and no-shows in line with company policy.

Skills

Basic PC knowledge

Effective communication

English proficiency

Customer service

Job description

Job Summary

The main purpose of the role is aimed to responsible for the reception area including answering the telephone, emails and taking reservations. To ensure that guest’s needs are met where possible and to assist with the general running and control of the FOH Team.

Duties & Responsibilities

• Be professional and presentable at all times
• Greets and seats guests accordingly
• Perform daily opening and closing duties accordingly
• Provide standardize and basic restaurant services to guest's by face to face or over the phone
• Be polite and helpful while greeting the customers at the reception
• Use her/his professionalism whilst speaking with guest over the phone to answer queries/take bookings
• Take roaster to maintain the cleanness of the washroom and top-up all supplies to their par stock
• Report to management on duty if any further inquiry or complaint receives from customers which needs immediately attention for our feedback
• Demonstrate a strong team-working spirit by supporting colleagues when required and contributing to the smooth and efficient operation of the restaurant throughout service.
• Ensure pagers are charged at all times
• Administer all reservations, cancellations and no-shows in line with company policy

Qualifications

• Basic PC knowledge and familiarity with electronic equipment
• Effective communication and time management skills
• A good standard of spoken and written English is required to communicate effectively with guests and colleagues.
• Very high customer satisfaction skills