Receptionist

Leonardo London Aldgate; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Recognition vouchers

Talent referral scheme

Wellbeing calendar

Training & progression opportunities

Job summary

Leonardo London Aldgate is recruiting a Receptionist to support the smooth running of the Front Office, greet guests and manage check-in/out, delivering the high standard of service our guests expect. You’ll be the face of the hotel, ensuring every guest feels welcomed and cared for.

You will offer local recommendations, collaborate with other departments, and contribute to a welcoming, inclusive workplace. Training and progression opportunities are available to help you grow.

Qualifications

• Friendly, guest-focused attitude and strong communication.
• Organisational skills and attention to detail.
• Ability to provide local recommendations and city guidance.

Responsibilities

• Handle check-in and check-out processes with a warm, efficient approach.
• Act as ambassador for the hotel and Leonardo Hotels estate.
• Collaborate with other departments to deliver seamless guest experiences.
• Provide guests with 5-star level service and local recommendations.

Skills

Guest service

Communication

Organisation

Reliability

Local knowledge

Job description

Be Yourself – Be a Bold Team Player – Be LeonardoOnce you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!The Receptionist will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel! If you’re our ideal Receptionist, you will: • Be passionate to make a difference and eager to bring new ideas to the table • Be courteous to guests and colleagues at all times • Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city • Have top-notch organisational skills • Be dependable, and a reassuring influence for guests Some of the perks our Receptionist could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Receptionist?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!