Receptionist

Leonardo Hotel Manchester; Manchester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Room discounts

Recognition scheme

Talent referral

Wellbeing calendar

Training programs

Career progression

Job summary

Leonardo Hotel Manchester is seeking a welcoming Receptionist to be the face of the hotel, greeting guests and managing check-in and check-out with efficiency. You will provide a warm, 5-star level of service, offering local recommendations and ensuring guests feel valued from the moment they arrive.

Join a vibrant team that prizes friendliness, reliability, and excellent organisation. This role focuses on guest care, proper handling of enquiries, and contributing to a memorable Manchester stay.

Qualifications

• Warm and friendly personality as frontline host to guests.
• Courteous attitude toward guests and colleagues at all times.
• Ability to offer guidance and local recommendations for a great stay.

Responsibilities

• Manage check-in and check-out processes smoothly.
• Be an ambassador for the hotel and the guest experience.
• Provide high-quality, 5-star treatment to guests during their stay.

Skills

Customer service

Communication

Organisation

Friendly personality

Local knowledge

Job description

Be Yourself – Be a Bold Team Player – Be LeonardoOnce you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!If you’re our ideal Receptionist, you will:Be passionate to make a difference and eager to bring new ideas to the tableBe courteous to guests and colleagues at all timesUse your savvy knowledge to offer guidance and local recommendations for a great stay in the cityHave top-notch organisational skillsBe dependable, and a reassuring influence for guestsSome of the perks our Receptionist could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Receptionist?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!