Reception Supervisor

Allscreens Nationwide Ltd; Cheltenham; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Thank You Week

Ongoing job-related training

Job summary

Leonardo Hotels is looking for a Reception Supervisor to support the smooth running of the Front Office and supervise day-to-day operations. You will act as an ambassador for the hotel and the Leonardo Hotels estate, upholding service standards and collaborating with other departments to create memorable guest experiences.

You'll work with the Front Office Manager to motivate the team, coach new staff, and ensure guests receive outstanding service in a fast-paced environment.

Qualifications

• Experience supervising front office or hotel reception operations.
• Able to coach and motivate a team.
• Strong organisational and guest service skills.

Responsibilities

• Supervise day-to-day Front Office operations and support the smooth running of the department.
• Inspire and motivate the team to exceed guests' expectations.
• Collaborate with other departments to deliver memorable guest experiences and uphold brand standards.
• Act as an ambassador for the hotel and Leonardo Hotels estate and uphold service values.

Skills

People skills

Fast-paced environment

Coaching

Problem solving

Dependable

Organisational skills

Job description

The Reception Supervisor will support the smooth running and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As Reception Supervisor you'll be the backbone of the team as you'll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you'll be stepping into a busy role! You'll be supervising the Front Office operations and inspiring a vibrant team to exceed guests' expectations.

If you're our ideal Reception Supervisor, you will:

• Be a people's person and make each day fun and engaging for the team!
• Work well in a fast-paced environment
• Coach and train new team members
• Bring solutions to the table and think on your feet
• Be dependable, and a reassuring influence for both guests and the team
• Have top-notch organisational skills

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!