Receptionist

DLA Piper; Greater London; On-site; GBP 21,000 - 28,000; Full time

Job summary

DLA Piper in London is recruiting a Receptionist to join the Property & Workplace team on our client floors. The role includes managing reservations, helpingdesk support and delivering a high-quality client experience in a fast-paced environment.

We seek a highly organised team player with excellent communication skills, comfortable with Microsoft Office, and flexible to work shift patterns between 08:00 and 18:00. This is a full-time on-site position at our London office.

Qualifications

• Strong client service mindset and ability to engage with visitors.
• Excellent communication skills, verbal and written.
• Highly organised with good administrative skills.
• Experience using Microsoft Office applications.

Responsibilities

• Be part of an engaged team supporting clients and their needs.
• Understand and apply the client journey in calls, emails, and coordination with other departments.
• Provide exceptional service to clients and visitors, handling requests calmly and professionally.
• Act as the day-to-day contact for client requirements and inquiries.
• Ensure the client floor areas and systems reflect daily activity.
• Support preparation and timely delivery of documents and materials.
• Follow policies and procedures including health and safety guidelines.
• Log, resolve, and escalate helpdesk tickets, offering attentive support.
• Build strong working relationships with colleagues, clients and users of our services.

Job description

We are recruiting a Receptionist to join our Property & Workplace team in our London office.

The reception team is an integral part of our Front of House service. This team is responsible for the smooth and efficient running of the client floors, managing reservations, and overseeing the Property & Workplace helpdesk.

The successful candidate will embody our values and client service approach, helping to deliver a consistently high-quality, client-focused experience while supporting the wider business objectives.

This role requires a flexible approach to working hours. You will work an 8-hour shift each day, including a 1-hour unpaid break, scheduled between 08:00 and 18:00. Shift patterns may vary based on business needs. On occasion, you may also be required to work outside of these hours, so flexibility is essential.

Main duties and responsibilities

• Be part of an engaged team working collaboratively to support our clients and their needs
• Understand and demonstrate the client journey and ability to apply these principals in everything we do; including telephone calls, email responses and working alongside other departments
• Offering an exceptional service to clients and visitors; use initiative and take ownership to, resolve and accommodate any challenges or special requests in a calm and professional manner
• Become the point of contact for day-day coordination for all client requirements
• Accountability for the client floor and areas, ensuring that our internal systems match the daily activity
• Support and assist with the preparation of documents and subsequent delivery of materials is completed in a timely fashion
• Excellent understanding and knowledge of the client journey
• Follow all operational, HR, health & safety and environmental policies and procedures
• Receiving, Logging, Solving and Escalating helpdesk request and tickets; be attentive and provide support
• Embrace the company values to help build strong working relationships with colleagues, clients and users of our services

About You

• Able to prioritise effectively and process multiple tasks; working to sometimes conflicting timescales in a fast-paced and challenging environment
• Highly organised approach with good administrative skills
• Energetic and enthusiastic; a team member who has the skills and knowledge to be able to work flexibly and autonomously within our fast moving and changing environment
• Experience in understanding the importance of client care and must be committed to delivering a high level of service, responding to client requests promptly and efficiently
• Proven experience in handling complaints and resolving problems quickly
• Polite and courteous manner
• Excellent communication skills, either verbal or written
• High attention to detail whilst working in a fast-paced environment
• Ability to use initiative and display flexibility to ensure excellent service
• Follow all policies and procedures, ensuring uniform and personal appearance are clean and professional
• Experienced user of all aspects of Microsoft office

About Us

We're a global law firm helping our clients achieve their goals wherever they do business. Our pursuit of innovation has transformed our delivery of legal services. With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.

At DLA Piper, we understand that inclusion is not a one-size-fits-all concept. We embrace and celebrate the range of perspectives, backgrounds and experiences that each individual brings to our firm. By fostering a culture that welcomes and appreciates all aspects of our individuality, we ensure that everyone has the opportunity to succeed.

Our commitment to inclusion and positive social impact enables us to provide exceptional service to our clients and communities, while nurturing a unique and inclusive culture for all our people. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

We are committed to being accessible and accommodating any reasonable adjustments needed throughout the recruitment process to ensure an inclusive experience for all. If you need any support or adjustments, please let us know.

Where local legislation permits, we will conduct relevant pre-engagement screening checks prior to your first day.