Receptionist

THYME; Gloucester; On-site; GBP 28,000 - 32,000; Part time

Job summary

Un hôtel de renom recherche un Réceptionniste Front Office pour offrir une expérience d'accueil inoubliable à tous les visiteurs. En tant que premier point de contact, vous serez chargé de gérer les enregistrements, de fournir des informations et de maintenir l'excellence du service client. Ce rôle est idéal pour une personne professionnelle et enthousiaste, prête à contribuer à une équipe dynamique.

Benefits

Service Charge généreux

28 jours de congés annuels

Repas sains sur place

Stationnement gratuit pour le personnel

Qualifications

• Expérience antérieure en réception d'hôtel souhaitée.
• Excellentes compétences en communication et attention aux détails.
• Capacité à travailler sous pression dans un environnement d'équipe.

Responsibilities

• Accueillir chaleureusement les invités et les visiteurs.
• Effectuer toutes les tâches d'enregistrement et de départ.
• Gérer les réservations en ligne et par téléphone.

Skills

Communication

Organisation

Service client

Esprit d'équipe

Job description

We are looking for a Front of House Receptionist to join our friendly and supportive Reception. Part time applicants may be considered.

Our Front of House Reception team are incredibly important to our business and play a vital part in delivering a first-class guest experience to all visitors to Thyme.

As a Hotel Receptionist you will be the first point of contact for our guests; you must be professional, discreet, and confident in your own ability. Working both within a team or alone it is essential for you to be able to prioritise for this role. With a 'can-do' attitude and a natural ability to go the extra mile, it is essential that you can use your initiative often thinking outside the box.

The annual on target earnings for this role are up to£30,400 pa based on a 42.5 hour week with estimated annual service charge takings

About us

Thyme is not a hotel: we have a hotel, a spa, a cookery school, restaurants and a farm, we grow our vegetables, fruit & herbs, and we have nature at our heart.

Thyme is a restored historic Cotswold manor and farm. It is a family story where a passion for the land, food and entertaining, merges with a love of local heritage, beauty and conservation.

We took time to make Thyme. Working with the historic buildings and the farm that surrounds them, we have created a thoughtful place with love and attention lavished on every detail. We hope you will experience a real connection to the land, the seasons and to nature, and we invite you to enjoy this English country idyll with our team.

Duties & Responsibilities

• Ensure all guests and visitors receive a warm welcome and a lasting first impression of Thyme.
• Perform all check-in and check-out tasks
• Provide information about Thyme, available rooms, rates and amenities
• Act as the point of contact for all Thyme guests and to deal with all situations in a polite and courteous manner.
• Check public areas are kept clean, and presentable at all times
• Manage online and phone reservations for all areas of the business
• Take and directing calls through a switchboard
• Complete administrative tasks e.g. filing, delivering and accepting mail

Typical shift times:

7am-4pm Daily.

2pm-11pm Daily.

Knowledge & Experience

• Previous experience working within a hotel reception would be desirable
• Sound industry knowledge
• Strong communicator with attention to detail, excellent planning and organisation skills
• Confident with a ‘can-do’ attitude, with a natural ability to deliver an excellent customer experience from start to finish
• Excellent personal appearance
• Flexible work schedule includes weekends, evenings and bank holidays.

Why Choose Thyme:

A Flourishing Team:Our team is vibrant, professional and collaborative. With our company values at our heart, the team work together to deliver true hospitality excellence.

A Connection to the Land: Throughout Thyme, there is plenty of open space and gardens to wander. Our work environments are light and airy, always maintaining a connection to the outside.

Professional Development: Personal and professional development is at the heart of our people strategy, with training and leadership programmes as well as development plans for all the team.

Competitive Remuneration: We offer excellent pay and benefits. Our service charge is substantial, and every penny goes to our hard working team each month.

Benefits for the Team

· Exceptionally generous Service Charge bonuses paid monthly.

· 28 days annual leave PA + All staff to have an extra day off on their birthday.

· Healthy & delicious meals on duty prepared by our own Chef’s, and a comfy team room to enjoy on breaks

· Employee assistance & wellbeing programme

· High quality, sustainably made, and stylish uniforms provided.

· Free staff parking on site.

· Team rates to stay at Thyme for £150 per night, with the ability to extend this to family.

· 50% off food in both the Ox Barn and the Swan.

· Cookery School discount - All classes are £40 per person, available for you plus 1 guest.

· 50% discount on Spa Treatments.

· 40% discount on our retail range Bertioli

· Annual staff Christmas Party with dinner, drinks, music & dancing!

· A personalised approach to investment in your professional development.

· Beautiful Location with plenty of space to walk and relax during break times!

Thyme is an equal opportunity employer. We are committed to being a successful, caring and welcoming place for all. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We will ensure that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Our Culture

A welcoming, caring, positive and supportive culture, defined by inclusivity, accountability, and recognition. Effective communication, listening and a commitment to health and wellbeing serve as the bedrock of our culture.

Our Values

· Considerate - Being thoughtful and Considerate in our actions and their impact on people and the planet

· Consistency - Delivering Consistency of performance and stability through collaboration and communication

· Integrity - Always displaying total Integrity, creating an environment where respect, honesty, and trust, thrive.

· Pride - Having Pride in who we are and what we do, and the sophisticated style with which we do it

· Aspiring - Aspiring to achieve excellence, applauding ambition, and rewarding resilience

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 25/06/2025 by TN United Kingdom