Receptionist

Group 1 Automotive; Etwall CP; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Annual leave

Retail discounts

Car discounts

Pension scheme

Family-friendly policies

Cycle-to-work

Wellbeing support

Healthcare access

Volunteer day

Share purchase plan

Refer a friend

Training & development

Life assurance

Job summary

Group 1 Automotive is seeking a customer-facing administrative assistant to greet customers, record enquiries, and support the showroom and office operations. You will be the first point of contact, delivering a warm, professional experience while handling messages and basic admin tasks.

The role emphasizes excellent communication, organisation, and the ability to thrive in a team across multiple sites and brands, with flexible working options available upon discussion.

Qualifications

• Demonstrated experience in a customer service role.
• Strong communication and interpersonal skills.
• Proven ability to multitask and perform well under pressure.
• Excellent organisational skills and attention to detail.
• IT literacy with Microsoft Office and the ability to quickly learn new systems.

Responsibilities

• Greet and welcome customers and visitors in a friendly and professional manner.
• Accurately record calls and visits, relay messages promptly.
• Perform general administrative duties, manage emails and customer enquiries.
• Maintain a clean, welcoming customer waiting area and showroom.
• Support additional tasks to ensure smooth business operations.

Skills

Customer service

Communication skills

Multitasking

Organisational skills

IT literacy

Microsoft Office

Learning new systems

Job description

• Greet and welcome customers and visitors in a friendly and professional manner
• Accurately record calls & visits, and relay messages in timely manner
• Perform general administrative duties, such as managing emails and handling customer enquiries
• Manage customer waiting area and showroom, ensuring a clean and welcoming environment
• Provide support with additional tasks as required to ensure smooth business operations

Want to meet your potential and have a great time doing it ?

In this customer facing role you will be the first point of contact for all customers that come through our doors. You will have excellent communication, great organisational skills, and the ability to create a warm and welcoming environment.

As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim., Don't worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.

• Demonstrated experience in a customer service role, with the ability to consistently deliver a positive customer experience
• Strong communication and interpersonal skills, with a friendly and professional manner
• Proven ability to multitask and perform well under pressureExcellent organisational skills, with strong attention to detail
• IT literate with proficiency in Microsoft Office and the ability to quickly learn new systems

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

• Respect
• Integrity
• Transparency
• Teamwork
• Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

• Enjoy 33 days (per Rota) of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover

We're open to flexible working options - just ask