Receptionist

Swansway Group; Crewe; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Holidays with service

Birthday off

Pension scheme

Death in service

Long service awards

Annual flu jab

Discounts for family and friends

Cycle to work

Referral payments

Employee assistance programme

Job summary

Swansway Group is recruiting a Receptionist for Crewe Audi at head office. You will be the first point of contact for customers, visitors and colleagues, answer calls warmly, and direct calls to the right departments. You’ll also manage post, assist with admin tasks, and help prepare refreshments.

The role operates Monday to Friday, 08:00–18:00 with a 1-hour lunch break. Perfect for someone with customer care experience, strong admin skills, and a friendly, proactive approach.

Qualifications

• Previous customer care experience.
• Strong administration skills.
• Experience of managing your own workload.
• Attention to detail.
• Excellent communication skills - both written and verbal.
• Friendly and welcoming in nature.
• A full driving licence would be beneficial.

Responsibilities

• Take telephone enquiries and transfer calls to the correct department.
• Greet visitors and sign them in.
• Handle day-to-day administration tasks.
• Maintain sundry and kitchen areas.
• Make drinks for visitors.
• Order stationery for head office.
• Handle daily post.

Skills

Customer care experience

Administration skills

Workload management

Attention to detail

Communication skills

Friendliness

Full driving licence

Job description

Monday - Friday 08:00 - 18:00 with 1 hour lunch.

We are currently recruiting for a Receptionist to join our team at Crewe Audi.

As Receptionist you’ll be the first point of contact for customers, visitors and colleagues entering head office. You will also be answering the phone in a warm and welcoming way and directing calls to the correct departments.

Each day you will also be responsible for the post distribution of incoming and arranging outgoing post. There may also be times where you are required to support our Directors with administration tasks and preparing refreshments.

• Taking telephone enquiries
• Transferring calls to the correct department
• Welcoming and signing in any visitors
• Dealing with day to day administration
• Maintaining sundry and kitchen areas
• Making drinks for any visitors
• Order stationary for head office
• Daily post

• Previous customer care experience
• Strong administration skills
• Experience of managing your own workload
• Attention to Detail
• Excellent communication skills - both written and verbal
• Friendly and welcoming in nature
• A full driving licence would be beneficial

Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.

We’re expanding our own-brand, Motor Match our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.

But, it’s not what we do that makes us the company we are, it’s how we do it; it’s our family heritage that sets us apart, with the Smyth family playing a hands‑on role in the day‑to‑day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who’ve been with us five, ten and fifteen years!

• Holidays that increase with length of service
• Your Birthday off
• Company Pension Scheme
• Death in Service Benefit
• Long service recognition
• Annual flu jab
• Discounts on products and services that extend to your family and friends
• Cycle to work scheme
• Employee recruitment referral payments
• Employee assistance programme and counselling service