Receptionist

67 Pall Mall; City of Westminster; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Staff food on duty

29 days holiday

WSET training and other qualifications

Uniform provided

Dedicated training from management

Summer social and Christmas event

Staff discount

Discount for staff purchases

Cycle to Work Scheme

Job summary

67 Pall Mall in London, England is recruiting a Receptionist to be the first point of contact for members and guests, delivering the highest level of service in a private members’ club environment.

You will welcome arrivals, handle inquiries, and anticipate members' needs while working as part of a friendly, professional team. A background in hospitality and excellent English communication are essential.

Qualifications

• Experience in a Receptionist role within a private members’ club or busy restaurant.
• Strong customer service ethos with a focus on member experience.
• Excellent English communication and professional presentation.

Responsibilities

• Be the first point of contact for members and guests on arrival.
• Handle enquiries and provide high-level service at all times.
• Anticipate member needs and multitask effectively in a busy setting.

Skills

Reception experience

Customer service

Communication skills

Organisation

English proficiency

Team player

Job description

We are currently recruiting for a Receptionist to join our team at 67 Pall Mall.

This is an ideal opportunity for a Receptionist to join a great team of professionals. We are looking for a truly passionate professional looking to develop their career.

The restaurant itself is a beautiful, uniquely designed space with bespoke tableware & one of the largest wine lists in the country.

This position is hourly paid with a starting wage of £15.16 per hour.

As Receptionist you will be the first point of contact upon member arrival and therefore will be responsible for ensuring the highest level of service is provided to our members and their guests. The successful candidate will be confident in handling enquiries as well as instinctively recognise the needs of our members.

We are ideally looking for candidates who have:

• Previous experience in a Receptionist role within a private members’ club or busy, high profile, high quality restaurant
• A genuine passion for creating an excellent member experience
• Impeccable appearance, an engaging personality and the ability to remain calm at all times
• The ability to multi task and effectively react to changing member needs
• Be a natural and confident communicator both face to face and on the telephone
• Be organised and motivated and see tasks through to completion
• Possess an excellent command of the English language
• Be an excellent team player with good administration skills
• Previous experience of online reservation booking systems is highly desirable
• A keen interest in the theatre, arts, current affairs and politics is desirable

What is on offer for our receptionist:

• Staff food on duty
• 29 days holiday
• WSET offered as well as other training qualifications
• Uniform provided
• Dedicated training from our managerial team
• Summer social and Christmas event
• Generous staff discount at the club
• Discount for staff purchases
• Cycle to Work Scheme

67 Pall Mall prides itself on maintaining equal opportunities for all employees.

Receptionist • London, England, United Kingdom