Receptionist - Little House Mayfair, Central London

Soho House via Caterer.com; Brighton; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

Staff discount 50% on Food & Drink

Staff room rates

Health cash plan

Dental plan

Birthday day off

Staff discount Soho/Cowshed

Charity days (2 days/year)

Counselling sessions

Cookhouse & Tonic programs

Training & development

Team events

Job summary

Soho House in Central London is seeking a Receptionist to deliver seamless front-of-house service and welcome members and guests from arrival. You will manage reservations, answer inquiries, and coordinate day-to-day club operations with discretion and elegance.

Ideal candidates have 2–3 years’ front desk experience in luxury hospitality or private clubs, strong communication, and the ability to stay calm under pressure while maintaining a warm, guest-focused approach.

Qualifications

• 2–3 years’ experience in a front desk role.
• Experience in luxury hospitality or private members clubs.
• Strong leadership and team coordination skills.
• Excellent verbal and written communication.
• Proficient in reservation systems (Opera, OpenTable, or equivalent).

Responsibilities

• Answer high-volume phone lines and calls for reservations and inquiries.
• Welcome members and guests, manage guest list and coat check.
• Maintain knowledge of facilities, events, and policies.
• Support management with new hires and training in Soho Standards.
• Provide guest-first service and discreet problem solving.

Skills

Front desk experience

Hospitality experience

Leadership

Communication skills

Reservation systems

Tools

Opera

OpenTable

Job description

Receptionist - Little House Mayfair, Central London

W1J 5PA

The Role…

At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance

What's in it for you?

• Weekly Pay


• Team meal whilst on shift prepared by our chefs


• 50% Team discount on Food & Drink, 7 days a week


• Staff Room Rates


• Health Cash Plan (Option to add up to 2 additional dependents)


• Dental Plan (option to add up to additional 2 dependents)


• Birthday Day Off after 1 years continuous service


• Up to 50% Staff Discount on Cowshed & Soho Home


• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.


• Free Counselling Sessions


• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.


• Continuous training to develop yourself personally and professionally


• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

• Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.


• Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.


• Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.


• Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.


• Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).


• Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.


• Assist guests by checking/ retrieving their coats and/or items they left.


• Build relationships with members and guests and communicate and red flags and positive feedback to management.


• Influence a fun and positive atmosphere by being approachable and professional.


• Assist management with new hires by training Soho Standards and steps of service expected daily.


• Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently

What we are looking for...

• 2–3 years’ experience in a front desk role


• Experience in luxury hospitality or private members clubs


• Strong leadership and team coordination skills


• Excellent verbal and written communication


• Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)


• Calm under pressure and adept at resolving issues with a guest-first mindset

The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.

Pay Range

As set forth in Soho House via Caterer.com ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.