Receptionist

Caprice Holdings Ltd; City of Westminster; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Dining discount

Early pay

Maternity/paternity leave

Cycle to work

Recognition bonuses

English language classes

Job summary

Caprice Holdings Ltd, owner of Balthazar in Covent Garden, seeks a poised Receptionist to welcome guests and set the tone for every visit. You will be the first contact, manage reservations, answer inquiries, and coordinate with the service team to ensure a seamless dining experience.

The role requires previous reception or host experience in hospitality, excellent communication, and strong organizational skills.

Qualifications

• Previous experience as a receptionist or host in hospitality.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities in a fast-paced environment.

Responsibilities

• Greet and welcome guests warmly and professionally.
• Manage reservations and accurate table assignments.
• Coordinate with service team to ensure seamless dining experience.
• Answer phone inquiries and provide information and assistance.
• Maintain a clean and organized reception area.
• Uphold high standards of service and guest satisfaction.

Skills

Receptionist experience

Hospitality

Communication skills

Tools

OpenTable

SevenRooms

Job description

Balthazar, found in the heart of Covent Garden’s theatre district, is an iconic brasserie known for its timeless elegance, exceptional cuisine, and unwavering commitment to providing an outstanding dining experience. Based on the original concept in New York, Balthazar offers a seamless blend of French-inspired dishes and classic hospitality. Our commitment to providing spectacular service is woven into the very fabric of Balthazar, where every visit is an invitation to indulge in the artistry of the delicious dishes and meticulously crafted cocktails.

We are currently seeking a poised and customer-focused Receptionist to join our dynamic team. As a Receptionist, you will be the first point of contact for our guests, setting the tone for their experience at our restaurant. If you have a passion for hospitality, excellent organizational skills, and are committed to delivering top-notch service, we invite you to be a welcoming presence at our beautiful restaurant.

Key Responsibilities:

• Greet and welcome guests with warmth and professionalism.
• Manage reservations, ensuring accurate and efficient table assignments.
• Open Table and/or Seven Rooms experience.
• Coordinate with the service team to ensure a seamless dining experience.
• Answer phone calls and inquiries, providing information and assistance.
• Maintain the reception area, keeping it clean and organized.
• Uphold the highest standards of service and guest satisfaction.

Requirements:

• Previous experience as a receptionist or host or Maitre D’ in a restaurant or hospitality setting.
• Experience with either Open Table or Seven Rooms.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive and friendly demeanour.

Benefits:

• 30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s
• Access to early pay, savings tools & financial coaching via Stream
• Enhanced maternity & paternity leave
• Cycle to work scheme and refer-a-friend bonuses up to £1,000
• English language classes, length of service awards & employee recognition bonuses