Receptionist

whitbywood; City Of London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Whitby Wood is seeking a Receptionist for our London on-site office. You will be the first point of contact, handling guest reception, calls, post and deliveries, and supporting the smooth operation of the building.

Your role includes coordinating meeting rooms, assisting with meetings, catering, and supporting events as part of Facilities and Office teams.

Qualifications

• Excellent communication and customer service skills.
• Excellent organisational skills and attention to detail.
• Ability to multitask and prioritise in a busy front-of-house role.
• Basic IT/AV competence, including setting up video conferencing equipment.

Responsibilities

• Greet guests, answer phones and manage door access.
• Manage the meeting room booking system and room setup.

Skills

Strong communication

Customer service

Organisation

Multitasking

IT/AV basics

Tools

Video conferencing setup

Job description

Role - Receptionist

Location - on site London office

General

The role holder will be the first point of contact for Whitby Wood and provide support to the companies which hold space within our premises. They will be central to the smooth and effective operation of the building.

Reporting to the Office Manager, the Receptionist will have primary responsibility for the day to day running of the facilities including the meeting rooms, breakout space and kitchens.

Front of House

• Welcoming guests, answering the phone and door.
• Managing the meeting room booking system.
• Maintaining and setting up meeting rooms; ensuring that they are clean and ready for use.
• Assist with catering for meetings.
• Coordinating with IT Support to ensure video conferencing is set up when required.
• Maintaining the kitchen is well stocked with supplies including tea, coffee, fruit and milk.
• Organising the breakout space and, when required, assisting with event set up.
• Assisting in the running of company employee events and activities.
• Inviting sub tenants to CPDs.
• Ordering lunches and refreshments, sorting and distributing post and deliveries.
• Coordinating with the support team on onboarding/offboarding of employees.

Travel

• Booking and logging travel and accommodation for the teams.

Office/ Building Support

• Ordering and checking office supplies.
• Maintaining office info boards.
• Supporting the Office Manager with ad hoc and building management tasks.

Criteria

• Strong communication and customer service skills, with a friendly and professional manner.
• Excellent organisational skills and attention to detail.
• Ability to multitask and prioritise across a busy front of house workload.
• Basic IT/AV competence, including setting up video conferencing equipment.
• Ability to handle sensitive information with discretion.
• A proactive, hands-on attitude and willingness to support ad hoc building and event tasks.