Receptionist

Malmaison Hotel Du Vin Holdings Limited; City of Edinburgh; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Staff Room Rates £65/night

Staff discounts

50% Friends and Family Room Rate

30% dining discount

Fully funded Apprenticeship Programme

High street discounts

Cycle to work scheme

Healthcare plans

Referral scheme up to £1,500

Free uniform

Wellness days

Complimentary stays on anniversaries

Brain Charity sponsorship

Employee assistance programme

Job summary

Malmaison Hotel Du Vin Holdings Limited in Edinburgh is seeking a friendly receptionist to join the team. You will be the face of our hotel, delivering warm service and handling guest queries with a can-do attitude.

This permanent role offers flexible hours about 30 per week, with pay up to £14 per hour (including incentives). A vibrant hospitality career awaits with staff discounts, room rates and opportunities for internal development.

Qualifications

• Experience in hospitality or customer-facing roles preferred.
• Able to maintain a positive and energetic attitude throughout shifts.

Responsibilities

• Greet guests and assist with check-in/check-out procedures.
• Answer queries and resolve guest issues to ensure a memorable stay.
• Represent the brand as the face of the hotel and uphold high service standards.

Skills

Hospitality

Friendly service

Guest communication

Job description

OTE up to £14 per hour (inc of incentives), 30 hours per week, felxible

Permanent

Edinburgh

We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?

At Hotel du Vin we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Hotel Du Vin – we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

In addition to competitive rates of pay we offer:

• Heavily discounted
• Staff Room Rates at Malmaison & Hotel du Vin with rooms available from £65 per night.
• Discounted
• Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral scheme that pay up to £1,500,just for getting your friends jobs! (*Terms & Conditions apply)
• A quality uniform where required
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more

We work with

• Stream giving instant access to your pay as it’s earned. Stream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary

We also offer

• complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast

We are a proud sponsor of

• The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.

Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.