Receptionist

Leonardo Hotels; City of Edinburgh; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Room rate discounts

Recognition program

Referral scheme

Wellbeing calendar

Training & progression

Job summary

Leonardo Hotels Edinburgh City is seeking a friendly Receptionist to support the smooth running of the Front Office. You will welcome guests, manage check-in and check-out, and act as the first point of contact in a busy hotel environment.

You will provide warm, personalized service, share local recommendations, and work with the team to deliver the 5-star experience Leonardo Hotels is known for. Join a vibrant, guest-focused hospitality team in the heart of Edinburgh.

Qualifications

• Experience in hospitality or front desk is preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage front desk check-in/check-out for guests.
• Provide local area information and recommendations to guests.
• Collaborate with hotel team to ensure smooth guest experiences.

Skills

Customer service

Hospitality

Communication skills

Job description

## ReceptionistApply: Leonardo Hotel Edinburgh City: Full time: Posted Today: JR106546Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!The Receptionist will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!If you’re our ideal Receptionist, you will:• Be passionate to make a difference and eager to bring new ideas to the table• Be courteous to guests and colleagues at all times• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city• Have top-notch organisational skills• Be dependable, and a reassuring influence for guestsSome of the perks our Receptionist could enjoy include:* Special rates on Leonardo Hotel rooms across the UK & Europe* Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops* Talent referral scheme* Thank You Week: from ice cream trucks to yoga classes and lots in between!* Wellbeing Calendar* Ongoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Receptionist?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!