Receptionist

Heidelberg Materials UK; Chipping Sodbury; On-site; GBP 26,000; Part time

Job summary

An established industry player seeks a dedicated part-time administrative support professional to join its Shared Service Centre. This role focuses on delivering exceptional customer service and ensuring compliance with processes and controls. You will be part of a team that values integrity and confidentiality while working towards targets and embracing innovation. With a commitment to sustainability and a diverse workforce, this company offers a supportive environment where your contributions will help shape the future of construction materials. If you are looking for a flexible role that balances work and life, this opportunity could be perfect for you.

Benefits

Generous Pension Schemes

Life Assurance

27 days holiday

Flexible working

Paid Volunteering Day

Employee Assistance Programme

Gym discount

Free eye tests

Discounted Private Medical cover

Qualifications

• Excellent customer service skills for internal and external clients.
• Ability to process transactions accurately and maintain confidentiality.

Responsibilities

• Provide first-class customer service and support within agreed SLAs.
• Manage scanning, indexing, and reception duties effectively.

Skills

Customer Service

Attention to Detail

Integrity

Teamwork

Education

High School Diploma

Tools

Workflow Tools

Job description

time left to apply End Date: March 3, 2025 (30+ days left to apply)

job requisition id JR10003658

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.

We are committed to building a more sustainable future and recognise that a diverse workforce is key to our growth and development. We aim to foster a culture that values openness, transparency and individual achievement.

At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

Purpose of the Role

The Heidelberg Materials UK Shared Service Centre (SSC) works alongside the business providing administrative support functions and customer excellence.

Office Services provide high levels of accuracy & controls for Scanning, indexing, reception & post room services within the SSC.
Provide first class customer service to both internal & external customers whilst delivering all services within agreed department SLA’s & KPI’s.

Key Accountabilities

• Providing excellent customer service (Internally and externally) using our First Line Support model where implemented.
• Processing all transactional activities through the relevant workflow tool.
• Ensuring compliance with appropriate processes and controls – supporting the team to keep documentation up to date.
• Ensuring effective escalation for non-standard requests or issues.
• Accurately working within agreed SLA’s on a right first time basis.
• To work with high levels of integrity and confidentiality.
• Keeping appropriate records to enable correct reporting.
• Embrace department and wider SSC initiatives and personal development.
• Working as part of a team to work towards targets.
• Positively support a team and department in change and innovation.
• Any other task requested by your team lead or any SSC senior manager.

Within Office Services, the administration team are responsible for:

• Scanning & indexing of all document types.
• Management of main telephony & reception for all incoming calls & visitors.
• Supporting customers & employees with access to our web portal.
• Post room management of all incoming & outgoing post.

What’s on Offer

Hours: Part time

Shifts: 8:00am - 2:00pm

Salary: £26,000pa pro rata

Location: Chipping Sodbury

• Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador
• Compensation Package: Bonus incentives / Generous Pension Schemes / Life Assurance
• Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
• Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause
• Social Value: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
• Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover

At Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.