Receptionist

Saxtons Limited; Chelmsford; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Saxtons Limited in Chelmsford, United Kingdom, is seeking an exceptional Receptionist to be the welcoming face of the UK’s leading luxury car dealership. You will create a luxury, efficient atmosphere from first contact, greet clients, handle queries, and support showroom operations with poise and professionalism.

As the initial point of contact, you’ll demonstrate warmth, strong communication, and a proactive approach to customer service, ensuring every visitor experiences a high-standard,

Qualifications

• Previous experience in a similar role is preferable.
• Warm, empathetic, and approachable with excellent communication skills.
• A natural multitasker who thrives in a fast-paced environment.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Confident, assertive, and able to engage with a wide range of customers.

Responsibilities

• Greet visitors warmly and offer refreshments while assessing their needs.
• Answer calls promptly, directing them to the appropriate department.
• Maintain a clean, welcoming, and professional showroom environment, including managing music, video screens, and tidiness.
• Perform clerical duties, stock refreshment areas, and ensure all sales offices are fully functional and stocked.
• Build rapport, guide visitors, and liaise with team members to ensure a smooth customer journey.
• Ensure the safety of people, vehicles, and property, reporting any issues as necessary.

Skills

Customer service

Organisation

MS Office

Communication

Professionalism

Tools

MS Office

Job description

Join Our Award-Winning Team as a Receptionist!

Hours:Weekdays and weekends(Full flexibility is required due to the nature of this role)
Location:Chelmsford, Essex (CM1)

About Saxtons

Saxtons proudly holds the title of the largest 4x4 dealer in Europe, stocking one of the most extensive ranges of premium used vehicles in the UK. Based in Chelmsford, Essex, we offer a fleet of over 2,000 luxury SUVs and specialist cars to customers worldwide.

Recognised in the Sunday Times Top Track 250, Saxtons combines exceptional value with bespoke styling and modifications through partnerships with elite customisation brands like Overfinch, Onyx, Kahn, and Urban.

If you're looking to join a dynamic and fast-paced team within a prestigious business, this could be the role for you!

About the Role

Are you ready to be the welcoming face of the UK’s leading high-end car dealership? At Saxtons, we’re looking for an exceptional Receptionist who embodies professionalism, warmth, and a passion for delivering outstanding service.

As the first point of contact for our valued clients, you’ll set the tone for their experience, creating an atmosphere of luxury and excellence from the moment they step through our doors. Approachable and outgoing, you’ll handle every interaction with poise and efficiency, ensuring queries are addressed seamlessly and our showroom operates like clockwork.

If you thrive in a fast-paced environment and take pride in providing five-star customer service, we want to hear from you. This is your chance to represent a brand synonymous with prestige, quality, and innovation.

Your Responsibilities

• Customer Engagement: Greet visitors warmly and offer refreshments while assessing their needs.
• Telephone Management: Answer calls promptly, directing them to the appropriate department.
• Showroom Coordination: Maintain a clean, welcoming, and professional showroom environment, including managing music, video screens, and tidiness.
• Administrative Tasks: Perform clerical duties, stock refreshment areas, and ensure all sales offices are fully functional and stocked.
• Customer Support: Build rapport, guide visitors, and liaise with team members to ensure a smooth customer journey.
• Safety and Security:Ensure the safety of people, vehicles, and property, reporting any issues as necessary.

What We’re Looking For

• Experience: Previous experience in a similar role is preferable.
• Customer Service: Warm, empathetic, and approachable with excellent communication skills.
• Organisation: A natural multitasker who thrives in a fast-paced environment.
• Technical Skills: Proficient in Microsoft Office (Outlook, Word, Excel).
• Professionalism: Confident, assertive, and able to engage with a wide range of customers.

Why Join Saxtons?

Work for one of Europe’s largest and most prestigious luxury vehicle dealerships.
Be part of an award-winning team recognised as aBest Place to Work 2024.
Enjoy a supportive, fast-paced environment where your contribution is valued.

If you’re passionate about delivering exceptional customer service and want to represent a leading brand in luxury vehicles, we’d love to hear from you.