Receptionist

Eden Hotel Collection; Chaddesley Corbett; On-site; GBP 27,000; Full time

Job summary

Eden Hotel Collection seeks a motivated Receptionist who can provide exceptional customer service. The role involves welcoming guests, managing check-ins and check-outs, and ensuring a pleasant experience through attention to detail and effective communication. Join a leading hospitality group that values your growth and wellbeing through various perks and an inclusive culture.

Benefits

Generous Time Off

Monthly Tips

Discounts & Perks

Wellbeing Center

Health & Wellness Plans

Sustainable Commuting

Exclusive EHC Perks

Genuine Wellbeing Support

Family-Friendly Policies

Everyday Essentials

Qualifications

• Strong attention to detail and IT savvy.
• Good communication skills and proficient level of English.
• Previous experience preferred but not mandatory.

Responsibilities

• Welcome guests and assist with check-in/check-out.
• Work closely with departments to enhance guest experience.
• Answer calls, allocate rooms, and prepare bills.

Skills

Customer service skills

Attention to detail

Communication

IT skills

Job description

We’re proud winners of the AA Small Hotel Group of the Year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence.

What you’ll be doing?

As a member of our Receptionist team, you may be the first or last person our guests interact with. Your customer service skills will be top-notch. From the initial warm welcome, assisting with check-in, to ensuring guests leave happy at check-out, you will shape their experience. You’ll also work closely with other departments to enhance the guest experience, answer calls, allocate rooms, and prepare bills. Your computer skills will complement your personal skills.

What you’ll need to be a Receptionist?

• A genuine and warm approach with standout people skills
• Strong attention to detail and IT savvy, ensuring accuracy in room allocation, billing, and noticing small details like preferred tea types
• Good communication skills and a proficient level of English, both written and spoken
• The ability to work in a fast-paced environment with a 'can do' attitude and enjoy being busy
• Previous experience is preferred, but passion for customer service and people skills are more important

What’s in it for you?

At Eden Hotel Collection, we value your happiness, growth, and success, with award-winning approaches to wellbeing, engagement, and recognition.

• Generous Time Off: 31 days, increasing to 33 with service
• Monthly Tips: Fairly shared service charge/gratuities
• Discounts & Perks: Savings at 800+ retailers, gyms, restaurants, and more
• Wellbeing Center: Access to recipes, fitness videos, and financial tools
• Health & Wellness Plans: Dental, vision, alternative care, 24/7 GP
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure
• The Happy Hub: Rewards platform for peer-to-peer recognition and rewards
• Genuine Wellbeing Support: Financial, mental, and physical wellbeing support
• Employee Communications: Stay updated via Eden Engage
• Grow with Eden: Apprenticeships and leadership programs
• Family-Friendly Policies: Enhanced leave and return-to-work support
• Everyday Essentials: Free parking, meals on duty, uniform, footwear allowance

A Culture of Collaboration and Care

We foster an inclusive workplace where your voice matters and real change happens:

• Your Voice Matters: Regular surveys
• Real Action: Responding to feedback
• Sustainability Focus: Employee champions at each hotel and HQ

We’re members of the Hoteliers’ Charter, guided by our values of Heart, Honesty, Spirit, and Team. We welcome applicants from all backgrounds, perspectives, and experiences, including underrepresented groups, parents, and those with disabilities. Join us to experience working for a values-led, award-winning employer.

Follow us on Instagram @ehcpeople to learn more about ‘Life at Eden’.

Contract based on 32 hours per week. Salary of £26,200 pro-rated to 32 hours.