Receptionist

WELLINGTON COLLEGE; Buckler's Park; On-site; GBP 8,000 - 10,000; Part time

Job summary

Wellington Health & Fitness Club is seeking a friendly receptionist to join its front-of-house team for 16 hours per week, on site at the Wellington College campus. You will provide a professional, reassuring presence for members, pupils, staff and external hirers, handling enquiries and guiding visitors.

Responsibilities include responding to enquiries in person, by telephone and email, supporting bookings for facilities, classes and events, processing payments and keeping confidential records,

Qualifications

• Strong communication and administrative skills.
• Experience in leisure, hospitality or customer-facing settings welcome.
• Flexible schedule including evenings and weekends.

Responsibilities

• Respond to enquiries in person, by phone and email.
• Support bookings for facilities, classes and events.
• Process payments and maintain confidential member records.
• Assist prospective members with information on facilities and memberships.

Job description

Wellington Health & Fitness Club is a premium wellbeing and fitness facility, offering an exceptional environment for members, staff, and pupils. We pride ourselves on high service standards, professional development, and a welcoming, active community.

The Health & Fitness Club is located on the edge of the Wellington College campus, offering a distinctive and welcoming environment.

You will be part of an energetic and professional team at the Wellington Health & Fitness Club, delivering high-quality service to members, pupils, and staff. You will work within a busy and rewarding environment where service standards, teamwork, and professional development are all valued.

Wellington Health & Fitness Club is seeking a friendly, organised Receptionist to join its front-of-house team for 16 hours per week. This is an important customer-facing role, providing a professional and reassuring presence for members, visitors, College pupils, staff and external hirers. You will help ensure that everyone using the Club feels informed, valued and well supported from their first enquiry through to the end of their visit.

The post combines excellent customer service with accurate administration in a busy leisure environment. You will respond to enquiries in person, by telephone and electronically; support facility, class and event bookings; process payments; and maintain confidential member and booking records with care. You will also help prospective members explore the Club's facilities and membership options through knowledgeable, helpful conversations, promoting services in a way that reflects the quality and community spirit of the Club.

Working closely with the Head Receptionist, Duty Managers and colleagues across the Club, you will contribute to an orderly, welcoming and well-prepared reception area. You will support the smooth running of daily activities, help with operational checks and event arrangements, and ensure that issues, hazards or concerns are reported promptly. The role requires a calm, practical approach when priorities change, alongside the confidence to resolve routine matters independently and seek guidance where needed.

We are looking for someone with strong communication and administrative skills, confidence using everyday digital systems, and a genuine commitment to thoughtful, high-quality service. Experience in leisure, hospitality or another customer-facing setting would be welcome, although your attention to detail, discretion and ability to build positive relationships are equally important. You will be comfortable working flexibly, including evenings and weekends, and will uphold Wellington's values of Kindness, Integrity, Respect, Responsibility and Courage in every interaction.

Wellington Health & Fitness Club is committed to safeguarding and promoting the welfare of children and young people. Applicants must undergo child protection screening including checks with past employers and the Disclosure and Barring Service. The role is exempt from the Rehabilitation of Offenders Act 1974. You must have the right to work in the UK.

We welcome applications from all backgrounds. We promote an inclusive and supportive environment and are an equal opportunities employer.

We reserve the right to close the position early if we receive enough applications.

Closing date: 9th October