Receptionist

TN United Kingdom; Bovey Tracey; On-site; GBP 20,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated Receptionist for a 12-month maternity cover role. This position offers a unique opportunity to be the first and last point of contact for guests, shaping their experience through exceptional customer service. The ideal candidate will possess strong communication skills, a warm demeanor, and the ability to thrive in a fast-paced environment. Join a company that values employee wellbeing and offers generous time off, health plans, and numerous perks. If you have a passion for hospitality and a commitment to excellence, this role is perfect for you!

Benefits

31 Days of Leave

Monthly Tips

Exclusive Discounts

Access to Wellbeing Center

Health & Wellness Plans

Cycle-to-Work Scheme

Discounted Stays

Employee Recognition Programs

Free Parking

Meals on Duty

Qualifications

• Strong customer service skills and ability to create positive guest experiences.
• Attention to detail and IT savvy are crucial for success.

Responsibilities

• Welcome guests and assist with check-in and check-out processes.
• Coordinate with other departments to enhance guest experiences.

Skills

Customer Service Skills

Attention to Detail

Communication Skills

IT Skills

Ability to Work in Fast-Paced Environment

Education

High School Diploma

Tools

Computer Software

Job description

**WE ARE THE AA SMALL HOTEL GROUP OF THE YEAR (2024-2025)**

What you’ll be doing?

**12 month Maternity Cover**

As one of our Receptionist team, you may be the first or last person that our guests interact with, and so your customer service skills will be up there with the best. From the arrival experience and throughout our guests' stay, you have the ability to shape their first and last impressions, from your initial warm welcome to assisting check-in, through to ensuring they leave happy and content at check-out.

Yet the role is so much more than that; you’ll work closely with other departments to enhance the guest experience, answering incoming calls, allocating rooms, and preparing our guests' bills. Your computer skills will be as good as your personal skills.

What you’ll need to be a Receptionist?

• To have a genuine and warm approach, with standout people skills;
• Strong attention to detail and to be IT savvy, ensuring we ‘get it right first time’ whether that be someone’s room allocation, their bill, or in just being intuitive enough to notice the details as small as what type of tea they like;
• Good communication skills, and a level of English – both written and spoken;
• The ability to work in a fast-paced environment with a ‘can do’ attitude & to love the buzz of being busy;
• Previous experience is preferred but we are more interested in your passion for great customer service and exceptional people skills.

What’s in it for you?

At Eden Hotel Collection, we’re proud of our award-winning approach to employee wellbeing, engagement, and recognition (with industry award wins in both 2023 and 2024!)—which means you’re joining a team that values your happiness, growth, and success every step of the way.

• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Monthly Tips: Fairly shared service charge/gratuities, all paid on the second pay date in the month.
• Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
• The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
• Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
• Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
• Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
• Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
• Everyday Essentials: Free parking, meals on duty, uniform provided, and a footwear allowance.

A Culture of Collaboration and Care

We work together to create a truly inclusive workplace, where your voice matters, and real change happens:

• Your Voice Matters: Regular surveys that value your input.
• Real Action: “You said, we did”—because we listen and respond.
• Sustainability Focus: Employee champions at every hotel and HQ.

We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.

Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.

Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

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Created on 02/04/2025 by TN United Kingdom