Receptionist

Bespoke Hotels; Boarstall; On-site; GBP 18,000 - 22,000; Full time

Job summary

Bespoke Hotels is seeking a Receptionist to maximise room revenues and deliver courteous, efficient service to guests. You will manage check-in/out, handle inquiries, upsell services, and maintain accuracy in cash and till procedures.

A strong customer-focused approach and clear communication are essential. We value experience in hospitality and the ability to work in a fast-paced environment, ensuring every guest leaves satisfied and well attended to.

Qualifications

• At least one year's experience in a similar position is essential.
• Experience in a hotel or customer-facing role is highly desirable.
• Excellent customer service skills are required to follow standards.

Responsibilities

• Familiarise yourself with the day's business, including arrivals, departures and special requests.
• Greet guests, check in/out efficiently and courteously according to company standards.
• Manage cash, charge, float and till procedures in line with policy.
• Upsell services and maximimise room revenue using promotions.
• Respond promptly to guest inquiries and bookings; resolve complaints effectively.
• Operate the telephone system professionally in line with company standards.

Skills

Communication

Organisation

Prioritisation

Customer service

Telephone handling

Computer systems

Tools

Telephone system

Computer systems

Job description

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head. We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our 'Be-Attitude' values. We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters. At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity., We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist As a Receptionist you will be responsible for maximising room revenues in line with the Company's standards, providing efficient and courteous service, to ensure total guest satisfaction.

• To be familiar with the days business, including arrivals, departures, and special requests.
• Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
• To have a good understanding of the guests' requirements when they are checking in or out.
• To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
• Keeping the team up to date by attending the daily meetings.
• Maximise sales through up-selling, using incentives and promotions
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
• Ensure prompt resolution of customer complaints
• Professionally and competently operates the telephone system in line with both operating and Company Standards.
• The ideal candidate would posses outstanding communication and organisation skills and have the ability to prioritise tasks. At least one years' experience in a similar position is essential., To have worked in a hotel or with people in a customer related role.
• Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
• To be able to make decisions in a fast paced environment and to enjoy it
• To be able to communicate well to each other and guests
• Be able to use a phone and computer system.
• Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK's Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties. We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.