Bookings Advisor

Lithia UK; Reading; On-site; GBP 26,767 - 32,715; Full time

Benefits offered by this job

33 days annual leave

Birthday day off

Family Leave Policies

Salary Sacrifice scheme for new cars

Paid volunteer day

Long service milestone celebrations

Tailored training and career growth

Cycle to work scheme

High street discounts

Internal referral rewards

Job summary

Lithia UK is seeking a dedicated customer service professional in Reading, England. You will manage calls, building strong customer relationships, and enhancing loyalty. Ideal candidates will have experience in a customer-facing role, preferably in the automotive industry. Join us to enjoy competitive benefits including a basic salary of £29,741.4 plus bonus and extensive annual leave.

We believe in providing excellent growth opportunities and fostering diversity in our workforce. If you are passionate about the automotive industry and providing exceptional service, apply today!

Qualifications

• Previous customer-facing experience, preferably in the automotive industry.
• A confident communicator with strong interpersonal skills.
• Proficient in computer systems with knowledge of Microsoft packages.

Responsibilities

• Managing inbound and outbound calls with exceptional customer service.
• Building strong relationships with customers to enhance loyalty.
• Proactively conducting follow-up calls related to marketing campaigns.

Skills

Customer-facing experience

Interpersonal skills

Communication

Microsoft proficiency

Job description

Stratstone JLR Reading

Basic salary of £29,741.4, plus bonus, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

Responsibilities

• Expertly managing inbound and outbound calls with a commitment to delivering exceptional customer service and enhancing profitability.
• Building authentic relationships and strong rapport with every customer, with a key focus on enhancing customer loyalty and retention.
• Being a true expert and fully knowledgeable on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence.
• Proactively conducting follow‑up calls related to divisional marketing campaigns.
• Ensuring systems stay up to date in accordance with database protocols and guidelines.

Qualifications

• Previous customer‑facing experience, preferably with knowledge of the automotive industry.
• A confident communicator with strong interpersonal skills who can engage, build authentic relationships and establish strong rapport with our customers.
• Proficient in utilising computer systems with full knowledge of Microsoft packages; database experience is desirable.
• Able to adhere to all company and manufacturer policies and protocols.
• Passionate for our industry, the people who work in it and the people we serve.

Benefits

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love.
• Celebrate your special day with an extra day off on your birthday.
• Our industry‑leading Family Leave Policies ensure you’re supported when it matters most.
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive.
• Take a paid day to volunteer and give back to a cause close to your heart.
• We believe in recognising dedication and loyalty; that’s why we celebrate long service milestone anniversaries.
• Unlock your potential with tailored training and endless career growth opportunities.
• Commute for less with our cycle to work scheme.
• Access high street discounts to make the everyday a little more rewarding.
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme.

Equal Opportunity

Lithia UK are an equal opportunities employer, and we are proud members of the Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio‑economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.