Receptionist

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading NHS Trust as an Oncology/Haematology Receptionist at the Dyson Cancer Centre in Bath. You will be the first point of contact for patients, handling appointments, answering inquiries, and supporting our professional staff in delivering excellent patient care. We value your contribution to our dedicated team and offer a supportive and well-being-focused workplace.

Benefits

Well-being support programs

Holistic approach to staff health

Access to staff networks

Qualifications

• Essential admin experience in busy environments.
• Experience dealing directly with the public is crucial.

Responsibilities

• Provide front of house service, receiving patients and relatives.
• Maintain patient details and appointments on administration systems.
• Coordinate bookings and liaise with clinical staff.

Skills

Communication

Organizational Skills

Customer Service

Education

GCSE or equivalent

Tools

Cerner Millennium

Job description

Job Overview

This is a great opportunity to join our fantastic team in the Dyson Cancer Centre.

You will provide an appropriate “front of house” service to all patients who are undergoing consultation/treatment, principally with the RUH Haematology Oncology Department.

You will also provide a full comprehensive reception, bookings and clerical service in support of the professional staff involved in patient care.

Main duties of the job

• Receive patients and relatives at reception in a friendly and courteous manner.
• Answer all telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.
• To maintain patient details / appointments efficiently on the patient administration system. This will include the registration of patient referral letters and statusing of clinics.
• To book new and follow up outpatient appointments including virtual appointments and ensure all patients are advised of their appointments with reasonable notice or after negotiation with the patient.
• To cancel and rebook follow up patients on clinics as directed by senior outpatient staff.
• To monitor and action the department’s generic email inbox.
• To book interpreters when required.
• To liaise with nurses, doctors, GP’s and other members of the department to provide a quality service for the patients.
• Be aware of and adhere to national waiting times targets when scheduling patient appointments.
• To carry out other clerical duties as required; this will include, sending and receipt of faxes, photocopying, filing of referrals, appointment letters, opening and sorting of post, copying and distribution of patient information leaflets.
• To provide administrative support from the reception desk and the admin office for the whole department as required and undertake any additional duties as requested by senior outpatient and management
  
  

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed Job Description And Main Responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person specification

Qualifications

Essential criteria

• Qualification at GCSE level or equivalent
  
  

Desirable criteria

• Knowledge in the Cerner Millennium patient administration system
  
  

Meets evidence

Essential criteria

• Previous admin experience
• Experience in a busy working environment
• Experience in working with the public
  
  

Desirable criteria

• Previous experience in a reception role
• NHS experience
• Able to work on own initiative
• Able to work as part of a team
  
  

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Oncology/Haematology Receptionist (PDF, 240.4KB)
• Join the RUH (PDF, 1.1MB)
  
  

Further details / informal visits contact

Name Hayley House Job title Reception Manager Email address [e-mail] Telephone number 01225 825663