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Receptionist

Rodericks Dental Limited

Bath

On-site

GBP 20,000 - 25,000

Full time

30+ days ago

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Job summary

Rodericks Dental Limited is seeking a Dental Receptionist to join their team at Dale Road Dental. This role focuses on delivering excellent customer service to patients, managing appointment schedules, and supporting the dental team with administrative tasks. Ideal candidates are organized and possess strong communication skills. Enjoy tiered salary based on experience, retail discounts, increased annual leave with service length, and more!

Benefits

Tiered salary based on experience and skills
Retail discounts and deals through our app
Annual leave that increases with length of service
Extra day of annual leave for your Birthday!
Comprehensive training (online and in person)
Refer a friend scheme

Qualifications

  • Ability to easily build rapport and work to a high level of customer service.
  • Passion to build knowledge of treatment options within the dental sector.
  • Strong attention to detail and resilient nature.

Responsibilities

  • Providing an exceptional patient journey both in person and over the phone.
  • Managing the diaries for patient appointments.
  • Taking payments and liaising with dental laboratories.

Skills

Customer Service
Communication
Attention to Detail
IT Skills

Job description

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  • Tiered salary based on experience and skills
  • Retail discounts and deals through our easy-to-use app
  • Annual leave that increases with length of service
  • Extra day of annual leave for your Birthday!
  • Comprehensive training (including online and in person courses)
  • Refer a friend scheme

Role Description

Dental Receptionist

Location: Dale Road Dental, 92 Dale road, Matlock DE4 3LU.

Hours- 32 Hours per week

  • Tiered salary based on experience and skills
  • Retail discounts and deals through our easy-to-use app
  • Annual leave that increases with length of service
  • Extra day of annual leave for your Birthday!
  • Comprehensive training (including online and in person courses)
  • Refer a friend scheme

As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.

You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone. And you’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.

Key Responsibilities

  • Providing an exceptional patient journey both in person and over the phone
  • Managing the diaries and making sure that the time is filled correctly
  • Working with the team to understand the full range of NHS and Private treatment options available within the practice
  • Completing relevant forms for NHS and private schemes within a specified timescale
  • Taking payments and chasing outstanding patient debt
  • Liaising with dental laboratories, supply companies and other organisations

Key Skills And Experience

  • Ability to easily build rapport, and work to a high level of customer service
  • Ability and passion to build your knowledge of treatment options within the dental sector – becoming an expert on what your practice has to offer!
  • Passionate about driving the success of the practice by seizing opportunities
  • Able to follow processes and work in a structured and organised way
  • Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
  • IT skills with the ability to learn SOE software
  • Positive nature - Able to show resilience and always work in a composed manner
  • Strong attention to detail
  • An excellent team player

If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.
Seniority level
  • Seniority level
    Entry level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Administrative
  • Industries
    Hospitals and Health Care

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