Receptionist

Serco Group Plc; Basingstoke; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading service management company is seeking a Receptionist at the Basingstoke Leisure Centre. The role involves being the first point of contact for customers, handling interactions across various platforms, and maintaining a safe and professional environment. Candidates should have customer service experience and good communication skills. Benefits include free membership, development opportunities, and a comprehensive benefits package.

Benefits

Free membership at the Centre

Discounted use of classes and facilities

Free safeguarding training and DBS check

Excellent development and training opportunities

6% employer matched pension contribution

Up to 21 days annual leave plus bank holidays

Qualifications

• Experience dealing face to face with customers in a busy environment.
• Ability to work under pressure with calmness and maturity.
• Confident with handling cash and using IT systems.

Responsibilities

• Be the first point of contact for customers and provide information.
• Handle customer interactions via face to face, email, and telephone.
• Support a busy environment with strong customer service skills.

Skills

Customer service experience

Good communication skills

Cash handling

IT system competence

Education

Customer service qualifications

Job description

Overview

Here at Basingstoke Leisure Centre our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team, and right now we are looking to recruit for a Receptionist to join the centre.

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

Responsibilities

• Be the first point of contact for customers. Provide concise information and service regarding the facility and its offerings.
• Handle a high level of customer interaction face to face, via email, and over the telephone.
• Assist other staff members when required.
• Contribute to maintaining a safe, fun, and professional working environment with excellent development opportunities and benefits.
• Process cash and maintain customer records with a good telephone manner and competence in using IT systems.
• Support a busy environment with experience in customer service; sales experience is desirable if possible.

Qualifications and Skills

• Previous experience in dealing face to face with customers in a busy environment.
• Good communication and customer care skills; ability to work under pressure with calmness and maturity.
• Ability to handle cash and maintain customer records; confident with using IT systems.
• Desirable: customer service qualifications.

Benefits

• Free membership at the Centre for you and a friend or family member (limited to 1) plus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS check.
• Excellent development and training opportunities.
• 6% employer matched pension contribution.
• Up to 21 days annual leave (pro rata) plus bank holidays.
• All Leisure Benefits (moreleisure.com).

Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. For more details please go to.