Receptionist

Barnsley Council; Barnsley; On-site; GBP 24,000 - 26,000; Full time

Job summary

Barnsley Council is seeking a Receptionist to play a crucial role in the Employment and Skills Service. You will be the first point of contact for customers, utilizing your excellent customer service skills to provide vital support. This position offers full-time hours and the opportunity to be part of an award-winning team committed to making a difference in the community.

Benefits

Flexible working arrangements

Employee discounts

Training and development opportunities

Qualifications

• Outstanding interpersonal abilities.
• Substantial knowledge and experience in customer service.
• Excellent communication skills, both verbal and written.

Responsibilities

• Maintain efficient operation of the front of house for the Employment and Skills Service.
• Handle customer enquiries face to face, by phone, and online.
• Support systems related to day-to-day operational practice.

Skills

Customer Service

Interpersonal Skills

Organizational Skills

Job description

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50094197

Directorate: Growth & Sustainability | Service: Economic Regeneration

Position reference: 50094197

Directorate: Growth & Sustainability | Service: Economic Regeneration

Salary : £ 24,790- £25,183 Plus laptop

Working Arrangements : 8.30 - 5.00 Mon-Fri

Hours per week : 37

Contract type: Permanent

We are happy to talk flexible working arrangements with you, please get in touch .

See our range of Employee Rewards: www.barnsley.gov.uk/services/jobs/staff-rewards-and-benefits/

Closing date : 13/06/2025 a t 23:59

The successful candidate will be required to speak English to an appropriate standard.

This post requires an Enhanced DBS Check

If you are currently living overseas or have lived overseas in the last five years please be aware, if you are the preferred candidate for the post, you will be required to apply for an overseas criminal records check from the country/countries you have resided in. If you experience difficulty in obtaining an overseas criminal record check please email [e-mail]

When applying, please ensure you are prepared to start work with all the necessary legal documents, such as a valid visa, relevant to the type of work you will be undertaking. Please be aware that our organisation does not possess a Home Office license and, as a result, is unable to provide sponsorship for anyone seeking a visa as a skilled or temporary migrant worker.

Pensions Regulations have provisions to reduce pension payments in certain circumstances of those who return to work within local government service. If you are in receipt of a pension upon commencing employment with the authority, this may affect your pension entitlements and you should therefore seek advice from the relevant Pensions Authority.

At Barnsley Council you can start a career that makes a real difference to people’s lives, helping our council and residents to be the best they can be.

We’re an award-winning council and one of the biggest employers in the borough, supporting around 243,000 people. We put people at the heart of everything we do, and that includes our employees. As part of the team, we offer lots of benefits and rewards to support you to thrive and grow, like flexible working, employee discounts, support for your health and wellbeing, and opportunities for training and development to grow your career and develop your skills.

There’s so much happening in our thriving borough, and now’s the perfect time to join our excellent Economic Regeneration team as we work to make Barnsley the place of possibilities.

• We’re an award-winning team and one of the biggest employers in the borough supporting around 243,000 people.
• Working at Barnsley Council means being part of a team that makes a real difference to people’s lives, where you can develop the skills you need to make change happen.
• If you join the team you’ll receive great pay alongside an excellent pension scheme. With flexible working we’ll also support your work/life balance, helping you to adjust your hours and take time off when you need it.
• We’ll help you to develop your career and grow your skills with opportunities for training and development.
• There’s so much happening in our thriving borough and your talent and skills will help us make Barnsley the place of possibilities .
• Key to our success is working with our residents, partners, businesses and organisations and building these partnerships to bring about change in Barnsley.
  
  

About The Post

At Barnsley Council, we’re making big changes to the places around us, to benefit all who live and work here and despite our transformations, we remain committed to providing high-quality learning, skills and employment support opportunities for young people and adults. Your role is crucial in maintaining the efficient operation of the front of house for our Employment and Skills Service.

Shape a better future with us

Creativity, ambition, and a focus on people. That’s what matters here. Our award-winning council is on an exciting journey of change. It’s all about putting local people at the heart of everything we do, listening to and working with our communities. Here at Barnsley, we live and work by four important values: honesty, teamwork, excellent service, and taking pride in what we do. As part of our team, you can be sure we’ll do all we can to support you in being truly excellent. We prioritise learning and enabling you to achieve your potential. So, we’ve created a development process that lets you grow in the way that suits you - whether that’s training to be a leader or learning flexibly online. That’s one of the reasons you’ll find your career here inspiring and rewarding.

Your role in our journey

The Receptionist/Clerical Administrator at Wellington House is a varied role within the Compliance, Funding and Performance Service which sits within the wider Employment and Skills Service. The Compliance, Funding and Performance Service supports the delivery and compliance of a variety of contracts under the Employment and Skills banner, such as the newly developed Pathways to Work programme. They also offer operational support to all staff who are based within Wellington House and provide a comprehensive reception role for the Adult Skills and Community Learning Service to ensure a welcoming environment for learners. The focus of the Employment and Skills Service is to support adults and older young people to get ready for, into, and on in work. This might be by providing them with education, training, or Information, Advice and Guidance. The role is vital as it is the first point of contact for customers accessing the Employment and Skills Service, which could be face to face, by telephone or via online enquires. You will support systems and processes related to our day-to-day operational practice such as dealing with learner enquiries, sign- posting where appropriate, supporting enrolment processes, booking rooms, and welcoming stakeholders. You will support the reimbursement of travel and expenses to learners.

To excel in this position, you must possess outstanding interpersonal abilities and have substantial knowledge and experience in customer service. You will be compassionate and welcoming, as well as organised and resourceful. It is important to make all visitors to the building feel comfortable and provide them with the information they need in a professional and calm manner. Adults visiting our service may have previously encountered challenges in work, education, and training, therefore it is important for them to feel assured that we can provide appropriate support to assist them in achieving their goals. You will need excellent communication skills, both verbal and written and be able to record information effectively and accurately, using a variety of IT packages and systems. The ideal candidate will actively seek to promote and demonstrate the Council’s and Service’s core values, working collaboratively across the Employment and Skills Service. You will be required to work core service hours as this is a front of house position.

Please use the documents below to help support you with your application form.

Job Profile: Receptionist Job Profile.pdf

Vacancy Exposure Profile: Exposure Profile LOW.doc

Help with your application form

Why work for us?

Please ensure you view the job profile for this role, as you will need to demonstrate in your application form how you meet the required criteria.

We welcome the opportunity to have a chat about the role and are happy to address any questions you may have about flexible working arrangements, including as a result of caring responsibilities.

We're committed to creating a workplace where differences are valued and everyone truly feels able to be themselves. If you have any support needs during the recruitment process, please let us know.

CV's are not accepted for this role.

At Barnsley Council, we believe in second chances and value diversity. Our recruitment process is inclusive, and we welcome applicants with past convictions. We're committed to fairness and do not discriminate. Join us in building a future where everyone has the opportunity to thrive. #InclusiveHiring #SecondChances"

www.barnsley.gov.uk/jobs

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