Reception Team Member Part Time

Accor; Sheffield; On-site; GBP 20,000 - 26,000; Full time

Job summary

Accor in Sheffield is seeking a Reception Team Member to welcome guests, check them in, and ensure a memorable stay from arrival to departure.

You will upsell hotel facilities, respond to requests, and collaborate with the team to deliver exceptional service in a fast-paced environment. Fluency in English is required, and experience with OPERA CLOUD is a plus.

Qualifications

• Service focused personality is essential.
• Previous experience in a similar role is an asset.
• Prior experience working with OPERA CLOUD system.
• Strong interpersonal and problem-solving abilities.
• Fluency in English.
• Additional languages are a plus.
• Experience is an asset.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote hotel facilities, looking for opportunities to enhance a guest’s stay through upselling

Job description

Job Title

Reception Team Member (Full Time)

Job Overview

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What You Will Be Doing

• Greet, check‑in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote hotel facilities, looking for opportunities to enhance a guest’s stay through upselling

Qualifications

• Service focused personality is essential.
• Previous experience in a similar role is an asset.
• Prior experience working with OPERA CLOUD system.
• Strong interpersonal and problem‑solving abilities.
• Fluency in English.
• Additional languages are a plus.
• Experience is an asset.

Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.