Receptionist

BH Group; Eastbourne; On-site; GBP 18,000 - 24,000; Full time

Job summary

BH Group is seeking a hotel Receptionist to maximise room revenues while delivering efficient, courteous service to guests. The role demands outstanding communication and organisational skills, with at least one year in a similar position preferred.

You will handle check-in/check-out, upsell services, and maintain guest satisfaction in line with company standards. Successful candidates will be comfortable with phones and computer systems, and thrive in a fast-paced environment, contributing to

Qualifications

• Experience in hotel or customer-facing role.
• Excellent customer service skills and ability to follow standards.
• Good organisational skills and decision-making in a fast-paced environment.
• Clear communication with guests and team.
• Proficient with phones and computer systems.

Responsibilities

• Be familiar with the day’s business, arrivals, departures and special requests.
• Greet guests on arrival and departure, handling check-in/out per standards.
• Understand guests' requirements during check-in/out.
• Handle cash, card, float and till procedures per policy.
• Promote services and facilities to guests; upsell where appropriate.
• Attend daily meetings with the team.
• Maximise sales through up-selling using incentives and promotions.
• Deal with customer enquiries and bookings promptly, courteously and efficiently.
• Resolve customer complaints promptly.
• Operate the telephone system professionally in line with standards.

Skills

Communication skills

Organisation skills

Customer service

Prioritisation

Job description

The Role

We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist

As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.

The ideal candidate would posses outstanding communication and organisation skills and have the ability to prioritise tasks. At least one years’ experience in a similar position is essential.

Key Responsibilities of the role:

• To be familiar with the days business, including arrivals, departures, and special requests.


• Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.


• To have a good understanding of the guests’ requirements when they are checking in or out.

• To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.


• Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.


• Keeping the team up to date by attending the daily meetings.


• Maximise sales through up-selling, using incentives and promotions


• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently


• Ensure prompt resolution of customer complaints


• Professionally and competently operates the telephone system in line with both operating and Company Standards.

Requirements of the role:

• To have worked in a hotel or with people in a customer related role.


• Excellent Customer service skills, to be able to follow standards and to have good organisational skills.


• To be able to make decisions in a fast paced environment and to enjoy it


• To be able to communicate well to each other and guests


• Be able to use a phone and computer system.