Reception - Team Member

Premier Inn; Crawley; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Training and support

Whitbread Benefits card

Pension and saving schemes

Discounts

Breakfast for two

Job summary

Premier Inn London Gatwick Airport East (Balcombe Road) is seeking a Receptionist to warmly welcome guests and support check-in procedures. You will be the first point of contact, delivering friendly and professional service to ensure guests rest easy from their arrival.

Join the UK’s leading hospitality company and contribute to a smooth guest experience. This fixed-term role offers 16 hours weekly with a supportive team and achievable career growth within Whitbread.

Qualifications

• Customer-service oriented approach.
• Strong communication and teamwork.

Responsibilities

• Be the friendly face welcoming guests and assisting with check-in.
• Deliver excellent customer service to passengers and visitors.
• Coordinate with hotel teams to ensure smooth guest experiences.

Skills

Customer service

Friendly personality

Job description

Receptionist – London Gatwick Airport East (Balcombe Road) Premier Inn Hotel

Come and be a Receptionist at Premier Inn in London Gatwick Airport East (Balcombe Road) Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment you check them in – be it a warm smile or joining up with the housekeeping team to get rooms perfect.

PAY RATE:

Up to £13.56 per hour

CONTRACT TYPE:

Fixed-term until 25/02/2027 – we don’t do zero hours contracts!

HOURS:

16 hours per week

LOCATION:

Balcombe Road, Worth, Crawley, West Sussex, RH10 3NL

Why you’ll love it here:

• Training and support: We've got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business.
• Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants
• Pension and saving schemes: Company pension and save as you earn scheme
• Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more
• Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us

What you’ll do:

Join our team at Premier Inn London Gatwick Airport East (Balcombe Road) Premier Inn as a Receptionist and use your passion for customer service to its full potential. Be part of the UK’s leading hospitality business, Whitbread.