Reception - Team Member

Whitbread PLC; Crawley; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Benefits card

Pension plan

Discounts

Breakfast included

Job summary

Premier Inn London Gatwick Airport South (London Road) is recruiting a Receptionist to join our team in Crawley. Welcome guests with a friendly smile and use your customer service skills to ensure a smooth check-in experience.

We offer a permanent contract with 24 hours per week and an hourly pay rate of up to £13.56. Whitbread is proud to support diverse, inclusive teams and practical staff benefits.

Qualifications

• Customer service skills required.
• Friendly and welcoming personality.
• Ability to work 24 hours per week.

Responsibilities

• Greet guests and check them in at reception.
• Coordinate with housekeeping to ensure rooms are ready.
• Support hotel operations at the front desk and provide guest assistance.

Skills

Customer service

Communication

Job description

We're currently recruiting in our London Gatwick Airport South (London Road) Premier Inn Hotel. Working 24 hours per week, paying up to £13.56 per hour.

Receptionist – London Gatwick Airport South (London Road) Premier Inn Hotel

Come and be a Receptionist at Premier Inn in London Gatwick Airport South (London Road). As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment you check them in – be it a warm smile or joining up with the housekeeping team to get rooms perfect.

PAY RATE: Up to £13.56 per hour

CONTRACT TYPE: Permanent – we don’t do zero hours contracts!

HOURS: 24 hours per week

LOCATION: London Gatwick Airport South (London Road) Premier Inn - London Road , Lowfield Heath, Crawley, West Sussex, RH10 9ST

Why you’ll love it here:

• Training and support:We’ve got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business.
• Whitbread Benefits card:Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants
• Pension and saving schemes: Company pension and save as you earn scheme
• Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more
• Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us

What you’ll do:

Join our team at Premier Inn London Gatwick Airport South (London Road) as a Receptionist and use your passion for customer service to its full potential. Be part of the UK’s leading hospitality business, Whitbread.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.

Job ref: 222786-4492

Advertised: 28 Oct 2026