Hotel Restaurant - Duty Manager

Whitbread; Crawley; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Whitbread Benefits Card

Pension and savings schemes

Discounts on rooms, meals, and more

Job summary

Premier Inn at London Gatwick Airport (North Terminal) is seeking a Duty Manager to lead a dedicated team and ensure a welcoming, safe and brilliant hotel experience. If you have leadership experience in retail or similar environments, this role offers a clear progression path and immediate start for the right candidate.

Join us for a permanent, 40-hour week role with a pay rate up to £14.36 per hour (day shift).

Qualifications

• Experience leading people in a retail or hospitality environment.
• Proven ability to deliver outstanding customer experience.
• Immediate start with relevant leadership experience.

Responsibilities

• Lead a high-performing team to ensure smooth hotel operations.
• Maintain health and safety standards and guest experience.
• Manage day-to-day team activities and admin tasks.

Skills

Leadership

Customer service

Communication

Job description

We're currently recruiting in our London Gatwick Airport (North Terminal) Premier Inn. Working 40 hours per week, paying up to £14.36 per hour.

Duty Manager - London Gatwick Airport (North Terminal) Premier Inn

Come and be a Duty Manager at Premier Inn in London Gatwick Airport (North Terminal).

Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant.

If you’ve got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management.

We’re looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others.

Immediate start – with all leadership experience relevant.

Pay Rate

Up to £14.36 per hour (day shift)

Contract Type

Permanent – we don’t do zero hours contracts!

Hours

40 hours a week

LOCATION

Northway, Gatwick North Terminal, Crawley, West Sussex, RH6 0GQ

Why You’ll Love It Here

• Training and support: At Premier Inn we do careers worth staying for, so from day one, you'll receive a warm welcome and learn our simple administration system that will make your job easier. Plus, there's a clear career path within our business to help you grow.
• Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
• Pension and saving schemes: Take advantage of our company pension and save-as-you-earn scheme.
• Discounts: Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.

What You’ll Do

Join our team at London Gatwick Airport (North Terminal) Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high-performing team that ensures the smooth running of our hotel. If you’ve led a team in a retail environment, you’ll use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.

Job ref: 216525-4492

Advertised: 23 Oct 2026