Reception Team Leader

Nuffield Health Parkside Hospital; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free fitness club membership

Online GP

Cycle to work scheme

Financial wellbeing support

Job summary

Nuffield Health Parkside Hospital in London is seeking a Reception Team Leader to manage our reception teams and drive outstanding customer service. You will supervise shift coverage, support induction and mentoring, and ensure processes align with hospital policies.

This role shapes patient experience on site, coordinating resources, delivering staff training, and providing accurate data for management. We offer a supportive benefits package including free fitness club membership, an online GP,

Qualifications

• Supervisory experience in a hospital or clinical setting is essential.
• Experience coordinating reception staff and resources.
• Experience delivering induction and ongoing training plans.

Responsibilities

• Manage staff rotas and ensure shifts are covered, stepping in when needed.
• Support induction, training, and ongoing mentoring for new team members.
• Ensure work is delivered on time and aligned with policies and procedures.
• Coordinate and optimise staff resources across the site.
• Identify skill gaps and contribute to annual training and appraisal planning.
• Ensure reception colleagues complete required training.
• Provide accurate staff data to management for improvement and planning.
• Oversee daily reception processes and maintain high service standards.

Skills

Supervisory experience

Staff scheduling

Training & mentoring

Customer service

Healthcare setting

Job description

Reception Team Leader

Nuffield Health Parkside Hospital | Patient Services | Permanent | 37.5 hours | Varying shifts

At Nuffield Health Parkside Hospital, we are looking for someone to help manage our reception teams and drive exceptional levels of customer service. Previous supervisory experience within a clinical or hospital setting would be beneficial.

As a Reception Team Leader, You Will

• Manage staff rotas, ensuring all shifts are covered and stepping in personally to provide additional support when needed.
• Support induction, training, and ongoing mentoring for new team members.
• Ensure work is delivered on time and in line with established policies and procedures.
• Help coordinate and optimise staff resources across the site.
• Identify skill gaps within the reception team and contribute to planning and delivering training, including the annual training plan and appraisal process.
• Ensure reception colleagues complete and validate all required training.
• Provide accurate staff data to management to support continuous improvement and strategic planning.
• Oversee daily reception processes, maintaining high service standards and ensuring practices align with Nuffield Health values.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free membership across all our Fitness & Wellbeing Clubs to an online GP, financial wellbeing support and a cycle to work scheme. At Nuffield Health, we'll take care of what's important to you.

Nuffield Health Parkside Hospital

Nuffield Health Parkside Hospital is one of the leading private hospitals in South-West London. We opened in 1983 and are located opposite Wimbledon Common. Our hospital is easily accessible from Central London and the surrounding areas.

For over 35 years, we have provided first-class independent healthcare for the local community.

It starts with you.