Reception Supervisor

Delta Hotels By Marriott Breadsall Priory; Wash; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott Discount Card across 140+ 140

Pension scheme

Employee Assistance Programme

Career development

Training and development

Job summary

Delta Hotels by Marriott Breadsall Priory is seeking a dedicated hospitality professional to join our team. You will contribute to creating memorable guest experiences and uphold Marriott's standards of service across all touchpoints.

Responsibilities include overseeing daily guest services operations, training front desk staff, handling inquiries and complaints with poise, ensuring room check-ins/outs run smoothly, and maintaining high cleanliness and safety standards throughout the guest areas.

Qualifications

• At least 1 year of related work experience in a customer service role.

Responsibilities

• Oversee daily operations of guest services, ensuring smooth and efficient service.
• Manage and train guest service staff, providing guidance and support to maintain high standards of customer service.
• Coordinate guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Monitor and maintain cleanliness and organization in all guest service areas.
• Ensure compliance with safety and hygiene protocols to maintain a safe environment.
• Maintain accurate records of guest interactions, transactions, and staff performance.
• Assist with inventory management and ordering supplies as needed.
• Implement improvements based on guest feedback to enhance their experience.
• Collaborate with other departments to fulfil guest requests and ensure smooth operations.

Skills

Customer service

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities:

Here’s what your journey with us entails:

• Oversee daily
  operations of guest services, ensuring smooth and efficient service.
• Manage and train guest
  service staff, providing guidance and support to maintain high standards of customer service.
• Coordinate guest check-ins
  and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries and
  complaints professionally, resolving issues promptly.
• Monitor and maintain
  cleanliness and organization in all guest service areas.
• Ensure compliance with
  safety and hygiene protocols to maintain a safe environment.
• Maintain accurate
  records of guest interactions, transactions, and staff performance.
• Assist with inventory
  management and ordering supplies as needed.
• Implement improvements
  based on guest feedback to enhance their experience.
• Collaborate with other departments to
  fulfil guest requests and ensure smooth operations.

Safety and Company Policies:

• Follow all company and
  safety and security policies and procedures.
• Report maintenance needs,
  accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training
  and certifications.
• Ensure uniform and
  personal appearance are clean and professional.
• Maintain confidentiality
  of proprietary information.
• Communicate with others
  using clear and professional language.
• Develop and maintain
  positive working relationships with others.
• Support the team to reach
  common goals.
• Listen and respond
  appropriately to the concerns of other employees.
• Ensure adherence to
  quality expectations and standards.

Note:

This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications:

• Related Work Experience: At least 1 year of related work experience in a customer service role.