Reception Supervisor

Melia London Kensington; London; On-site; GBP 29,000 - 34,000; Full time

Job summary

A leading hotel in London is seeking a Duty Manager to oversee Reception shifts and ensure guest satisfaction. The successful candidate will manage Front Office operations, handle escalated issues, and maintain high service standards, contributing to the hotel's commitment to excellence.

Benefits

Health cash back plan

Meals on duty

Pension scheme

Loyalty rewards and referral bonuses

Hotel discounts

28 days’ holiday including public holidays

Contributory pension scheme

Discounted dental and health cover

Travel & Food discounts

Personal Development programs

Qualifications

• Minimum 2 years of experience in a related activity.
• Fluency in English is essential; Spanish is a plus.
• Flexibility to work shifts, including weekends and bank holidays.

Responsibilities

• Supervise daily shift at Reception, ensuring all duties are met.
• Handle escalated guest issues and oversee Front Office operations.
• Ensure compliance with security, health, and safety regulations.

Skills

Fluency in English

Spanish knowledge

Knowledge of the Opera system

Flexibility to work various shifts

Experience in related activity

Job description

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Joining
Meliá is to embark on a journey without borders because the possibilities of
growing and training here are endless. It is knowing that the world is yours
and that you can work in many countries. And all with the feeling that you are
part of a big family.

M ember of
Meliá Collection, is an elegant boutique hotel accompanied by the most
exquisite service and a refined air. Tradition and avant-garde in the purest
English style, this city hotel with elegant rooms and suites fits in perfectly
to the most select neighborhood in the city.

** Salary
package: £29,120 plus service charge // Hotel discounts //
Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**

Mission: To supervise the daily shift on Reception,
ensuring all Receptionists and Cashiers carry out all duties to the required standards and that all guests
are attended to with the utmost courtesy.

Responsibilities
will include, but are not limited to:

• Acting as a Duty Manager in the absence of senior management
• Overseeing the Front Office operation, ensuring a smooth and efficient service
• Handling escalated guest issues, coordinates with other departments and takes charge in emergencies or special situations
• Observing and ensuring that allstaff on duty are aware of the
  security, health and safety regulations.
• Supervising and organising all staff on the duty shift, affording
  maximum desk coverage at all times. Ensuring that all meal breaks are taken.
• Ensuring that all special requestsfor regular
  guests,VIP'sand groups are actioned with guidance from the
  Reception Management team.
• Making all staff on duty aware of the daily availability and
  overbooked situations if applicable.
• Assisting the Reception Management team in the implementation of new
  procedures and coordination of training.
• Ensuring thehotel’scredit procedure isadhered to at
  all times, with guidance from the Reception Management team if required.
• Keeping in close contact with Housekeeping and Concierge throughout
  the shift to follow through on all special requests made.

What are we looking for?

• Minimum 2 years of experience
  in a related activity
• Fluency in English
• Spanish knowledge would be a
  plus
• Knowledge of the Opera system.
• Availability to work any day of the week, inlcuding weekends and Bank Holidays
• Flexibility to work various shifts, including early, middle and late shifts is expected
• There may be an occasional requirement to cover night shifts if necessary

Because belonging to the great Meliá family is being
VIP

· Holidays: 28 days’
holiday including 8 public holidays

· Contributory pension scheme

· Refer a friend bonus: £500
(subject to successfully completed 6 months’ probation)

· Discounted dental and health cover with HSF

· Travel & Food discounts: excellent
employee special rates in Melia Hotels worldwide for our team members, their
friends & families while travelling and staying in our hotels including
F&B discount (subject to individual outlets)

· Personal Development: programs
designed to support your career right from the start, with unlimited access to
online learning platform

· Career growth: fantastic
opportunity to progress and access to a network of over 350 hotels across the
world (subject to local right to work rules)

· High street discounts: with
Perks at Work

The
successful candidate must already have eligibility to work in the UK

Great
professionals who make everyday life easier and exceptional. From the junior to
the most senior, all of them have unique and important qualities that make
working at Meliá an opportunity for constant growth and a passport to create
your future wherever you want.

Our
warmth, proximity and passion for what we do make working at Meliá an
unforgettable experience, full of emotional moments and always with the feeling
that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal
opportunities between women and men in the workplace, with the commitment of management
and the principles contained in Human Resources policies. We also prioritize
disseminating throughout the entire staff a corporate culture committed to
effective equality, and raising awareness about the need to act jointly and
globally.

We promote our commitment to equality
and diversity , avoiding
any kind of discrimination, especially related to reasons of disability, race,
religion, gender, or age. We believe that diversity and inclusion among our employees are
essential for our success as a global company .

Additionally, we support the sustainable growth of our
industry through a
socially responsible team . In this
sense, our motto is " Towards
a sustainable future, from a responsible present ". Thanks to all our collaborators, we make it
possible.

If you
want to be “Very Inspiring People” , follow
us on: