Reception Supervisor

Future Inn Plymouth - Front of House; Crownhill; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent hospitality group based in Crownhill seeks a dedicated Reception Supervisor and Duty Manager to oversee Front of House operations. The role requires excellent customer service skills, experience in Front of House, and proficiency in property management systems. Candidates must be flexible, reliable, and able to manage a variety of situations in a busy environment. There are multiple benefits, including discounted hotel stays and a dynamic work atmosphere.

Benefits

Generously discounted stays

Comprehensive training programme

Food on shift

50% discount on food for guests

Opportunity to win Staff of the Month

Pay Bonus for Long Service

Referral bonus of £150

Qualifications

• Excellent customer service skills are essential.
• Experience in a Front of House setting is indispensable.
• Ability to manage issues calmly and professionally.

Responsibilities

• Report directly to the Front of House Manager.
• Oversee staff and department during shifts.
• Act as the first point of contact for guests and contractors.

Skills

Customer service skills

Experience in Front of House

Experience using property management systems

Teamwork and independence

Flexibility and reliability

Job description

We are a small group of 4*-star hotels based in South Wales and the South West of England. We have three hotels located in Cardiff Bay, Bristol City Centre, and Plymouth. All of our hotels offer large comfortable Canadian beds, conference and meeting centres, and bespoke individual restaurant and bar areas.

Our hotels provide a wide range of amenities for both corporate and leisure guests. We have built an excellent reputation in our locations for 4* hospitality at an affordable rate, and our high returning guest rate is a testament to our staff and hotels.

Working at Future Inns offers a varied daily schedule; no two days are the same. With a variety of functions from small business meetings to large scale weddings, live events, business guests wishing to get their heads down, or groups of friends celebrating a special occasion. All of our team members are key to ensuring these events run without a glitch!

Benefits

• Generously discounted stays in any of our hotels
• Comprehensive training programme designed to unlock your potential
• Food on shift
• 50% discount on food for you and up to 3 guests in any of our restaurants
• Opportunity to win Staff of the Month
• Pay Bonus for Long Service
• £150 for referring a friend to work with us

The Role

We are currently looking for a Reception Supervisor and Duty Manager. You will report directly to the Front of House Manager and have responsibility for the staff and department when on shift. Additionally you will be nominated to undertake Duty Manager responsibilities as per your rota when required. You will be the first point of contact for all guests, delegates, and contractors when entering or contacting our hotel, so excellent customer service skills and a professional aptitude are essential. Your experience in a Front of House setting using property management systems will be indispensable, alongside your calm approach when dealing with issues that arise without notice.

You will be flexible, reliable, enthusiastic, with a passion for hospitality and be able to work in a team and also independently.

Our hotels and Conference Centres are busy establishments, so this is a very much a hands‑on role.

If you are interested in this position please submit your CV online.

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Compensation: To be discussed.