Reception Staff - The Counting House, Cornhill

Fuller's; Greater London; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Food & drink discount

Weekly tips

Discounted hotel stays

My Fuller’s benefits

Healthcare plan

Wagestream access

Induction & training

Job summary

Fuller’s is seeking a Receptionist for The Counting House in London. You will create a welcoming first impression, manage guest check-ins, and handle a range of enquiries with professional care. Proficiency with reservation systems and strong interpersonal skills are essential.

Join a team that values diversity, offers career growth, and provides benefits like staff discounts, tips, and access to Fuller’s online platform for savings and wellness perks.

Qualifications

• Create a welcoming first impression for guests arriving at the hotel.
• Handle busy check-ins with accuracy and speed.
• Respond to guest enquiries with professionalism and attentiveness.

Responsibilities

• Create a welcoming and positive first impression for guests arriving at the hotel.
• Manage check-ins efficiently, especially during busy periods.
• Handle various enquiries from guests with professionalism and attentiveness.
• Utilise IT systems effectively to manage reservations and guest information.
• Possess strong interpersonal skills and prioritise guest satisfaction.

Skills

Welcoming guests

Check-in efficiency

Guest enquiries

IT systems

Interpersonal skills

Tools

Reservation software

Job description

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.

The Counting House is a grand old pub in London's financial sector - expect big crowds of city professionals for post-work drinks in the week. At weekends, the pub is a popular venue for wedding celebrations.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Receptionist:

• Create a welcoming and positive first impression for guests arriving at the hotel.
• Manage check-ins efficiently, especially during busy periods.
• Handle various enquiries from guests with professionalism and attentiveness.
• Utilise IT systems effectively to manage reservations and guest information.
• Possess strong interpersonal skills and prioritise guest satisfaction.