Reception Staff - Moreton-in-Marsh

Fullers; Moreton-in-Marsh; On-site; GBP 20,000 - 25,000; Full time

Job summary

Fuller's is seeking a Receptionist for its Manor House Hotel in Moreton-in-Marsh. This role involves creating an inviting atmosphere for guests, managing check-ins, and ensuring a high level of customer service in a historic, picturesque setting.

Benefits

25% discount on food and drink

Fair share of tips paid weekly

Discounted hotel stays

Healthcare Cash Plan

Continuous growth and training

Wagestream for early earnings access

Qualifications

• Strong interpersonal skills and focus on guest satisfaction required.
• Efficiency in handling check-ins during busy periods.
• Ability to manage guest enquiries professionally.

Responsibilities

• Create a welcoming first impression for guests.
• Manage check-ins efficiently and handle enquiries.
• Utilise IT systems to manage reservations.

Skills

Interpersonal skills

Professionalism

IT proficiency

Job description

Reception Staff - Moreton-in-Marsh

Join Fuller's: Where the true you thrives and diversity is embraced. At Fuller's we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values - doing things the right way, being part of the family, celebrating individuality and always asking what's next? - define the essence of who we are.

The Manor House Hotel located in the historic market town of Moreton-in-Marsh, an idyllic 16th century country manor in the heart of the beautiful The Cotswolds. With 35 stunning rooms, an award winning restaurant and an equally popular bar frequented by racegoers, guests and locals alike.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller's Family
• Access to 'My Fuller's' - our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan - after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won't always need to wait until payday.

What we look for in a Receptionist:

• Create a welcoming and positive first impression for guests arriving at the hotel.
• Manage check-ins efficiently, especially during busy periods.
• Handle various enquiries from guests with professionalism and attentiveness.
• Utilise IT systems effectively to manage reservations and guest information.
• Possess strong interpersonal skills and prioritise guest satisfaction.