Reception Shift Leader

Allscreens Nationwide Ltd; Manchester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Special discounts on stays and dining

Bonuses for referrals

Additional holiday day

Meals on duty and uniforming

Job summary

Dakota Hospitality Limited (Dakota Hotels) is seeking a Receptionist to join our team at Dakota Manchester Airport. The role focuses on welcoming guests, checking in/out, handling requests, reservations, and light housekeeping while delivering high standards of service.

We seek a genuine people person with strong administration skills, flexible availability, and prior hospitality experience in 4- or 5-star settings.

Qualifications

• Minimum two years working experience in a hospitality setting (hotel preferred).
• Strong administration skills and ability to prioritise and work at pace.
• Experience with 4- or 5-star hotel environments is highly preferred.
• Excellent communication and client-facing skills.
• Be flexible with shifts and available during peak times.

Responsibilities

• Oversee daily operations during your shift and delegate tasks based on workload.
• Perform Reception duties: greet guests, check-in/out, and handle reservations and billing.
• Provide high level guest service in line with Dakota's service principles.
• Maintain knowledge of Front Office computer systems.
• Collaborate with other departments to ensure smooth guest experiences.
• Offer additional services to enhance the guest stay (restaurant bookings, directions, room deliveries).

Skills

Administration skills

Guest service

Communication skills

Hospitality experience

Flexible shifts

Tools

Front Office systems

Job description

Company: Dakota Hospitality Limited (Dakota Hotels)

Salary/Benefits: Pay rate is £13.50 per hour, paid weekly, plus tips.

Contract type: Permanent

Hours: Full Time

Shift pattern: Usually shifts will be 7.5h, working any 5 days out of 7

Hours per week: The role carries a permanent contract of a minimum of 37.5 hours per week

Posted date: 12/08/2026

We are seeking a genuine people person with strong administration skills for the role of Receptionist.

PRIMARY ROLE RESPONSIBILITIES

• Oversee Daily operations, during your shift, ensuring tasks are completed to a high standard. Delegate tasks based on workload & prioritises, ensuring efficient completion. Conduct preshift briefings and handling complex guest queries or complaints, ensuring prompt resolution.
• To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
• Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
• To have a comprehensive knowledge of the Front Office computer systems.
• Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
• Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

• A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
• A strong administrator with the ability to prioritise and work at pace.
• Experience working in 4* and 5* hotels are strongly preferred
• Great communicator and a genuine people person
• Hands‑on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times
• Fully computer literate. A knowledge of a property management system is desirable however full training will be given
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

WHAT WE OFFER

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

FINANCIAL

• Special discounts on stays and dining at any Dakota
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
• Additional holiday day on the first anniversary of your employment
• Meals on duty and uniforming

WELLBEING

• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
• Support from our inhouse Mental Health Champions
• Family-friendly flexible working options
• Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues

CAREER DEVELOPMENT

• Accredited, certified compliance training given on employment
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships

Full terms on our benefits can be found in our Handbook.

ABOUT DAKOTA MANCHESTER AIRPORT

We’re preparing to open our largest hotel yet,Dakota Manchester Airport, launching inearly summer 2026. This brand-new property will feature our signature Bar & Grill and deliver the exceptional guest experience Dakota is known for.

ABOUT DAKOTA HOTELS

Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserieGrillsand upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester,andNewcastle. With our newest hotel opening at Manchester Airportwith morein our pipeline.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard‑working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the lastsixyears in a row. We were also featured within the Top 10 employers in the Sunday Times Best Places to Work in the UKfor the last three years running.

Aswinners of The Cateys ‘People Team of the Year’,we have award‑winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, forfiveconsecutive years, a member of our team has won a prestigious Acorn Award awarded by

The Caterer to the ‘Top 30 under 30’ in the industry,demonstratingour success in developing talent.

Proud member of the Disability Confident employer scheme