Hotel Concierge Supervisor

Dakota Manchester Airport; Manchester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Special discounts on stays and dining

Referral bonuses & Trip Advisor recogn

Additional holiday after anniversary

Meals on duty

Job summary

Dakota Manchester Airport is seeking a Concierge Supervisor to lead the concierge team, manage valet/chauffeur duties, and oversee guest experience at the hotel. You will coordinate reservations, transfers and bespoke services while ensuring a welcoming Dakota presence.

The role emphasizes guest-centric service, collaboration with hotel departments, and proactive support for guest needs with a positive, proactive attitude.

Qualifications

• Experience as Concierge, Doorperson or Front of House Supervisor is highly desirable.
• Hands-on approach to assisting guests and handling luggage.

Responsibilities

• Support leadership and day-to-day operations of the Concierge Department.
• Carry out valet parking, chauffeur services and parking for guest and hotel cars.
• Manage luxury transfer reservations to private terminals with attention to detail.
• Oversee guest arrivals, departures and ensure a warm Dakota welcome.

Skills

Concierge supervision

Guest service

Leadership

Communication

Job description

We are seeking a hospitable individual with a full UK drivers license for the role of Concierge Supervisor with hotel guest & reservations management, valet parking and driving duties.

PRIMARY ROLE RESPONSIBILITIES

• Support the leadership and day-to-day operation of the Dakota Manchester Airport Concierge Department, providing clear direction, coaching, and motivation to the concierge team.
• Carry out valet parking & chauffeur service duties, driving and parking guest cars as well as the hotel cars.
• Take responsibility of our luxury transfer reservations to the private airport terminals, ensuring the highest attention to detail.
• Oversee the smooth flow of guest arrivals and departures, ensuring exceptional lobby presence, attentiveness and a warm Dakota welcome at all times.
• Collaborate closely with Reception, Housekeeping, Food & Beverage and other hotel departments to ensure seamless communication and an outstanding guest experience.
• Take ownership of guest and reservation management, ensuring requests, preferences and special arrangements are managed efficiently and accurately.
• Enhance the guest journey by arranging additional services such as restaurant reservations, transportation, local recommendations, attraction bookings, and bespoke guest requests.
• Monitor departmental standards, appearance, and procedures to ensure service excellence, operational efficiency, and compliance with company policies.
• Assist with training, onboarding, and developing team members, helping to maintain a high-performing concierge team.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

• Working experience as a Concierge, Doorperson or Front of House Supervisor is highly desirable.
• Hands on approach to all aspects of the role, being proactive to carry guests luggage and provide general assistance.
• Have held a full UK drivers license for at least 5 years for car insurance purposes.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

WHAT WE OFFER

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

FINANCIAL

• Special discounts on stays and dining at any Dakota
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
• Additional holiday day on the first anniversary of your employment
• Meals on duty and uniforming

WELLBEING

• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
• Support from our inhouse Mental Health Champions
• Family-friendly flexible working options
• Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues

CAREER DEVELOPMENT

• Accredited, certified compliance training given on employment
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships

Full terms on our benefits can be found in our Handbook.

ABOUT DAKOTA HOTELS

Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserieGrillsand upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, andNewcastlewith morein our pipeline.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.

As recent winners of The Cateys ‘People Team of the Year’,we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’in the industry,demonstratingour success in developing talent.