Reception Manager – Gymbox Elephant & Castle

Gymbox; Greater London; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Starting salary

Performance bonus

Education & training

Gym membership

Cycle to Work

Birthday day off

Job summary

Gymbox is seeking a Reception Manager at Elephant & Castle to lead the Member Experience team in a fast-growing, energetic fitness community. You will manage front-of-house operations, ensure exceptional member service, and drive retail targets while embodying the Gymbox spirit.

The role offers a competitive starting salary and a structured progression to £27,000 after training, with monthly and quarterly bonus schemes based on performance.

Qualifications

• Must have strong team leadership and able to work under pressure.
• Excellent communication, punctuality and positive attitude.
• Training is provided, no extensive experience required.

Responsibilities

• Help us build and inspire the Member Experience team.
• Provide round-the-clock customer service inspiration to members.
• Maintain standards and drive member satisfaction.
• Oversee reception systems and processes.
• Motivate the team to achieve retail targets.
• Represent Gymbox as an ambassador.

Skills

Leadership

Customer service

Communication

Job description

Reception Manager - Gymbox Elephant & Castle

Gymbox - Elephant & Castle

Description

• Starting salary of £25,500.00 per year
• An increase to £27,000.00 when the Reception Manager training is complete.
• A monthly and quarterly bonus scheme based on retail spend targets and customer service performance

Popping personality? Natural leadership vibes? Customer-service connoisseur? Sounds like you could be a great fit for Gymbox’s Reception Manager roles.

Whether you’re a training nut, regular raver, lively Londoner, or just have a cheeky rebellious streak… you’ll already know all about Gymbox. And if you don’t? You’re in for one sweaty ride. Nine locations-strong and just warming up, we’re not your run-of-the-treadmill gym. We’re the ones who brought the craziest classes, best gear, sexiest clubs, and most challenging workouts to the capital. So, imagine what we could do for your work life…

Meet the Reception Team

Whether it’s our energy, atmosphere or cheeky personality people love us for, our Reception team are front and centre of it all. Meeters, greeters, make-every-workout-one-to-repeaters, this bubbly bunch buzz off our nightclub-meets-fitness club vibe and inspire members to feel the same. Rocking up fresh-faced to a 5.30am early or leaving bouncing after a 11pm close ain’t for the faint hearted. But these guys just smash it, every damn time.

So, what will you be getting up to as Member Experience Lead? Well, you’ll:

• Help us build, beef up and inspire the Member Experience team of our dreams
• Provide round-the-clock customer service #inspo to everyone you meet
• Make maintaining standards and member satisfaction levels look a total breeze
• Be all over reception systems and processes like a PT on a protein shake
• Motivate your team to smash out retail sales and batter every target
• Be an all-star ambassador, living and breathing all things Gymbox. < V important.

What we’re after

Team leadership is good, as is handling pressure, organisation skills and a keenness to develop. Things like outstanding communication skills, punctuality, proper team ethic, being up for a challenge and having a positive attitude are absolute musts. But you don’t need loads of experience for this job, cos, y’know,… we like to train. As a heads up, you’ll also need to be able to commit to working at all the following times too:

EARLY: 5:30 – 14:30

MIDDLE: 11:00 – 20:00

LATE: 14:15 – 23:15

What’s in it for you

• Starting salary of £25,500 .00 per year
• An increase to £27,000.00 when the Reception Manager training is complete.
• A monthly and quarterly bonus scheme based on retail spend targets and customer service performance
• Chance to climb the ladder in a fast-growing (and proper fun) company
• Access to education, company-funded skills and in-house training
• Discounts and perks, loyalty holiday scheme, party invitations, your birthday off!
• Access to the Cycle to Work scheme after 6 months
• Free linked membership for you and a +1 for a friend, family member or partner to the best Gyms in London!

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