Reception Manager - Bournemouth

Rapport Guest Services; Bournemouth; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Travel discounts

Grocery discounts

Life assurance

Cash rewards

Pension scheme

Wellbeing programs

Employee Assistance Program

Digital counselling

Learning & development

WOW Awards

Paid day off

Job summary

Rapport Guest Services in Bournemouth is seeking a Reception Manager to oversee guest services and daily operations across two prestigious sites. You will lead teams of five across both locations, maintaining high standards and delivering a world-class welcome for visitors and clients.

The role requires strong customer service, superior communication, and proficiency in Microsoft Office. You will manage rotas and liaise with the client to implement ideas and elevate guest experiences.

Qualifications

• Outstanding customer service and guest-focused approach.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Oversee guest services and daily operation across main campus.
• Lead and inspire teams at both Bournemouth locations, maintaining high standards.
• Drive and lead the team to create unique guest experiences and provide exceptional customer service.
• Rota management, ensuring hours are completed by all team members.
• Liaise with the client to implement new ideas and elevate guest experiences.

Skills

Customer service

Communication

MS Office

Tools

Microsoft Office

Job description

As a Reception Manager you will oversee guest services and daily operation across two prestigious sites in Bournemouth. You will lead and inspire teams at both locations, maintaining high standards, building strong stakeholder relationships, and creating a seamless, world-class welcome for all visitors and clients.

You will be working with a team of 5 across two buildings to deliver seamless guest experiences.

Type of contract: Full-time, permanent

Hours: 40 per week (Monday-Friday; 8-hour shift within the service hours of 7 AM - 6 PM. This is subject to review according to business needs).

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital counsellor services for wellbeing support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• To oversee guest services and daily operation across main campus.
• You will lead and inspire teams at both locations, maintaining high standards, building strong stakeholder relationships, and creating a seamless, world-class welcome for all visitors and clients.
• The Reception Manager main responsibilities is to drive and lead the team to create unique guest experiences and provide customer service at Bournemouth Main campus and our other prestigious site.
• Rota management, ensuring all team members are completing their hours accordingly.
• Liaising and partnering with the client to implement new ideas, take on feedback and continue to elevate the guest experience.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Outstanding customer service skills.
• Superior verbal and written communication skills.
• Highly proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook).
• You are an up-beat individual with integrity and a can-do attitude.
• You are passionate about delivering brilliant service and take responsibility for your contribution to the team.
• Ideally have previous experience in similar reception management position.

About Us

Rapport Guest Services is a multi-award-winning company, delivering front-and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.