Reception Manager - Bournemouth

Rapport Guest Services; Bournemouth; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Travel and grocery discounts

Pension scheme

Wellbeing programs

Learning and development opportunities

WOW Awards

Paid day off annually

Job summary

Rapport Guest Services is seeking a Reception Manager to oversee guest services and daily operations across two sites in Bournemouth. You will lead and inspire a team of five, maintaining high standards and building strong stakeholder relationships to deliver a world-class welcome for visitors and clients.

In this role you will manage rosters, collaborate with the client to implement new ideas, and drive a seamless guest experience across both campuses, ensuring outstanding service and team

Qualifications

• Outstanding customer service skills.
• Superior verbal and written communication skills.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Experience in reception management preferred.

Responsibilities

• To oversee guest services and daily operation across main campus.
• Lead and inspire teams at both locations, maintaining high standards and building strong stakeholder relationships.
• Drive and lead the team to create unique guest experiences across Bournemouth Main campus and the other site.
• Rota management, ensuring team members complete their hours.
• Liaising with the client to implement new ideas, take feedback and elevate the guest experience.

Skills

Customer service

Communication

Team leadership

Roster management

Stakeholder relations

Tools

Microsoft Office

Job description

As a Reception Manager you will oversee guest services and daily operation across two prestigious sites in Bournemouth. You will lead and inspire teams at both locations, maintaining high standards, building strong stakeholder relationships, and creating a seamless, world-class welcome for all visitors and clients.

You will be working with a team of 5 across two buildings to deliver seamless guest experiences.

Type of contract:

Full-time, permanent

Hours:

40 per week (Monday-Friday; 8-hour shift within the service hours of 7 AM – 6 PM. This is subject to review according to business needs).

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital counsellor services for wellbeing support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• To oversee guest services and daily operation across main campus.
• You will lead and inspire teams at both locations, maintaining high standards, building strong stakeholder relationships, and creating a seamless, world-class welcome for all visitors and clients.
• The Reception Manager main responsibilities is to drive and lead the team to create unique guest experiences and provide customer service at Bournemouth Main campus and our other prestigious site.
• Rota management, ensuring all team members are completing their hours accordingly.
• Liaising and partnering with the client to implement new ideas, take on feedback and continue to elevate the guest experience.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Outstanding customer service skills.
• Superior verbal and written communication skills.
• Highly proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook).
• You are an up-beat individual with integrity and a can-do attitude.
• You are passionate about delivering brilliant service and take responsibility for your contribution to the team.
• Ideally have previous experience in similar reception management position.

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.