Reception Manager

TN United Kingdom; Portsmouth; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join a vibrant team at Village Hotel Club, where you will be the first point of contact for guests. Your role is to ensure exceptional service and a welcoming environment. Enjoy a fun workplace culture and numerous benefits while making a lasting impression on guests.

Benefits

Complimentary Health and Wellness Membership

Discounts on overnight stays

50% discount on Food and Drink

Well-being programs

Enhanced maternity and paternity benefits

Qualifications

• An infectious personality.
• Ability to motivate and engage others.

Responsibilities

• Ensure reception team provides exceptional service.
• Interact with guests using the latest technology.
• Deliver a flawless guest experience.

Skills

Team player

Problem solving

Guest service

Motivation

Job description

Join Our Team at Village Hotel Club

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About the Role

First impressions are crucial. Our welcoming reception areas are lively hubs of activity, serving as the first and last point of contact for our guests. You will ensure the reception team is prepared to provide exceptional service, interact with guests using our latest technology, and deliver a flawless experience.

Our Culture

Work, Grow, Play! At Village Hotel Club, we celebrate personality, individualism, and fun. Unlike traditional hotels, we create vibrant, modern spaces for guests to work, dine, relax, and enjoy leisure activities. With locations from Aberdeen to Bournemouth and more opening soon, your service will help us stand out from the competition.

Benefits

• Complimentary Health and Wellness Membership for you and a family member/friend worth £1,500 annually.
• Discounts on overnight stays, starting at £35, and breakfast options.
• Friends and Family discounted stays from £49, including breakfast.
• 50% discount on Food and Drink at Village Hotel Pub & Grill.
• 30% discount at Village Hotel Starbucks stores.
• Excellent training through Rising Stars, Talent Academy, and mobile gaming platforms.
• Discounts and cashback on High Street Brands and Supermarkets.
• Well-being programs, mental health support, and mental health days.
• Financial wellbeing support via Wagestream.
• Access to Employee Assistance Programme for support and counselling.
• A fun, inclusive environment with team events, rewards, and recognition.
• Anniversary rewards, electric car salary sacrifice, and your birthday off.
• Health Cash plan, Sick pay Insurance, and community engagement initiatives.
• Enhanced maternity and paternity benefits, company pension, and life insurance.

What We Need From You

• An infectious personality.
• Initiative to solve guest problems.
• Ability to motivate and engage others.
• Team player with cross-department collaboration skills.
• A passion for delivering outstanding guest service.

Join Us

Come and be part of something new and special - Work, Grow & Play the Village Way!